Anna Gil
Hamilton,QLD
Summary
I'm an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Costumer Care & E-Commerce Junior
GoodNews Coffee
11.2022 - 05.2023
- Modify products on the website; SKU, image, description in Shopify platform.
- Control of the entire subscriber platform.
- Creation of Google business profiles of all new openings.
Costumer Care Specialist
GoodNews Coffee
07.2022 - 11.2022
- Customer service all over Spain and France providing support during the purchase process.
- Working on standardization and systematization of responses in all our social networks.
- Process B2B and B2C purchases from coffee subscribers.
- Incident control on all orders, online and in-store.
Team Leader Manager
GoodNews Coffee
07.2021 - 07.2022
- Visual design of internal communication and user manuals for staff.
- Recruitment, training and evaluation of the team.
- Control of the Look&Feel of the brand in the shops.
- Manager of a team of 6 people.
Retail Shop Assistant
GoodNews Coffee
02.2021 - 07.2021
- Selling coffee, press and beverage and food in the different shops located in Barcelona.
- Greeted customers entering store and offered assistance with requirements.
- Completed daily tasks accurately and on-time to support shop needs.
Social Integration Technician
Red Cross Spain
03.2021 - 06.2021
Social Educator
Obinso
09.2020 - 02.2021
- Welcoming of new members of the association's apartments.
- Worked effectively in fast-paced environments.
Retail Shop Assistant
Visionario Shop
09.2019 - 04.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Weekly stock control.
Internship Student
Paideia School - Special Education
09.2019 - 12.2019
- Built trust and rapport with students through positive reinforcement and strong communication skills.
- Gave one-on-one attention to students, while maintaining overall focus on entire group.
Grape Picking
Chateau Feret Lambert
07.2019 - 07.2019
- Picked and arranged fruit following specified instructions.
- Selected fruit to be harvested by studying size, shape, and color.
- Removed and discarded damaged fruits to improve harvest quality.
- Harvested high volumes of ripe, quality fruits from fields and orchards.
Education
No Degree - White Card
Blue Dog Training School
Brisbane06.2023
No Degree - Barista Course
Café Mágnifico
Barcelona03.2021
Associate of Applied Science - Social Work
Jesuïtes Sarrià-Sant Ignasi
Barcelona09.2020
No Degree - Exchange Student
JAMK University of Applied Sciences
Jyvaskyla - Finland12.2018
Skills
- Adaptive capacity
- Time management
- Positive attitude
- Multitasking
- Teamwork skills
- Flexibility
- Customer service
- Leadership experience
Languages
Spanish
Native or Bilingual
Catalan
Native or Bilingual
French
Full Professional
English
Professional Working
Timeline
Costumer Care & E-Commerce Junior
GoodNews Coffee
11.2022 - 05.2023
Costumer Care Specialist
GoodNews Coffee
07.2022 - 11.2022
Team Leader Manager
GoodNews Coffee
07.2021 - 07.2022
Social Integration Technician
Red Cross Spain
03.2021 - 06.2021
Retail Shop Assistant
GoodNews Coffee
02.2021 - 07.2021
Social Educator
Obinso
09.2020 - 02.2021
Retail Shop Assistant
Visionario Shop
09.2019 - 04.2020
Internship Student
Paideia School - Special Education
09.2019 - 12.2019
Grape Picking
Chateau Feret Lambert
07.2019 - 07.2019
No Degree - White Card
Blue Dog Training School
No Degree - Barista Course
Café Mágnifico
Associate of Applied Science - Social Work
Jesuïtes Sarrià-Sant Ignasi
No Degree - Exchange Student
JAMK University of Applied Sciences
Similar Profiles
Emmanuel SamuelEmmanuel Samuel
Resident Pastor & Youth Pastor at Goodnews Bible ChurchResident Pastor & Youth Pastor at Goodnews Bible Church
PIDIAME MIRABEL SAMUELPIDIAME MIRABEL SAMUEL
Personal Assistant at Goodnews Multi Business Concept LimitedPersonal Assistant at Goodnews Multi Business Concept Limited
Obehi OgalarObehi Ogalar
Media assistant at Goodnews Christian centre, HAFMedia assistant at Goodnews Christian centre, HAF
EMILY WHITEEMILY WHITE
Registered Nurse, NICU/Special Care Nursery Staff Nurse at Queensland HealthRegistered Nurse, NICU/Special Care Nursery Staff Nurse at Queensland Health
Ip WongIp Wong
Carpenter at McNab ConstructionCarpenter at McNab Construction