Summary
Overview
Work History
Education
Skills
Other Information
Timeline
Generic

Anna Gillen

Coogee

Summary

An enthusiastic and hardworking professional with a strong passion for building lasting relationships and delivering exceptional customer support. An extremely motivated, team player with extensive experience excelling at creating a positive and efficient environment for both clients and colleagues.



Overview

8
8
years of professional experience

Work History

Broker

Valiant Finance
01.2024 - 06.2024
  • Company Overview: Working Capital
  • Exceeded my first two months ramping target - opening up commissions
  • Consistently hit KPI's daily with number of calls, talk time and submitted applications
  • Received 5 star google review in my first month from a settled client
  • Delivered all company targets and KPI's - exceeded my first month ramping target by $2.5k and my second month by $4k
  • Tracked all client and sales progress through SalesForce
  • Delivered all company targets and KPI's - exceeded my first month ramping target by $2.5k and my second month by $4k
  • Maintaining relationships with both current customers and new customers

Senior Sales Advisor

BOI Payment Acceptance (Global Payments)
01.2022 - 01.2023
  • Highest performer on the team for a consecutive 5 months in a row, winning first female rep of the month with an extra €100 bonus each time
  • Promoted to Senior after just 11 months in the company
  • Deliver all company sales targets and KPI's - top performer in the inside sales team for 3 months and also the first new starter in 2022 to reach the consistency club
  • Trusted to track progress using a KPI tracker which was sent forward to management each morning along with a forecast given for the week ahead from each team member
  • Deliver a high level of customer service at all times through the sales process
  • Maintaining relationships with both current customers and new customers
  • Completed all tasks and projects directed by sales manager
  • Trusted by businesses for both point of sale systems and ecommerce solutions
  • Dealing with sensitive documentation and a rigorous application process
  • Contacting potential merchants through bank leads and cold calling

Senior Sales Assistant / Supervisor

GANT
01.2016 - 01.2022
  • Provided excellent customer service and good communication
  • Upselling and hitting specific targets monthly
  • Responsible for opening and closing shop & dealing with cash flow along with end of day reports
  • Facilitated, planned and executed visual merchandising plans sent from our head office in the UK.
  • Training in new staff & ensuring they have the correct product knowledge
  • Fully accountable for the shop in absence of the shop manager
  • Managing customer complaints and queries
  • Managing incentives for staff

Receptionist and Client Services

Horizon Digital Print Solutions
01.2016 - 08.2016
  • Trusted with processing invoices daily
  • Responding to customer enquiries & directing phone calls
  • Daily utilisation and continuous improvement of filing systems.
  • Receiving and sorting daily mail
  • Facilitated and planned multiple block calenders for meetings.
  • Order office supplies and inventory for staff

Education

Bachelor - Animal Science

University College Dublin (UCD)
01.2022

Leaving Certificate -

Loreto Highschool Beaufort
01.2015

Skills

  • Salesforce
  • Sales
  • Product knowledge
  • Customer satisfaction
  • Cold calling
  • Payment services
  • Communication
  • Teamwork
  • Time management

Other Information

  • Voluntary Work - Event Organiser for 'Irish Cancer Society'. Orchestrated an extremely successful fundraising event, coordinating the involvement of multiple parties. Volunteer at the DSPCA for multiple years in the dog rehoming shelter and Doggy Day Care.
  • IT Skills - Proficient in Salesforce, MS Office, Docusign, LinkedIn sales Navigator and Sugar.
  • Certificates - Completed and received the Canine First Responder course. Also hold a full clean drivers license.
  • Hobbies - Piano and music, fitness and travel.

Timeline

Broker

Valiant Finance
01.2024 - 06.2024

Senior Sales Advisor

BOI Payment Acceptance (Global Payments)
01.2022 - 01.2023

Senior Sales Assistant / Supervisor

GANT
01.2016 - 01.2022

Receptionist and Client Services

Horizon Digital Print Solutions
01.2016 - 08.2016

Leaving Certificate -

Loreto Highschool Beaufort

Bachelor - Animal Science

University College Dublin (UCD)

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Anna Gillen