Anna Gordon
Manly Vale,NSW
Summary
Friendly Bartender with exceptional costumer service skills and ability to work in a fast-paced environment. Keeps work area clean, stocked and conveniently organized at all times. Successful in delivering quality service under pressure. Experience working in multiple different bars and functions, whilst being able to train new staff and adapt to new atmosphere requirements.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Head Bartender
4Pines Brewery & Blocks Bar
10.2022 - Current
- Managed by Alex Jack,
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Networked within the local community to build relationships with other businesses and attract new clientele to the establishment.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
Bartender
Fuzzy Good Bar
04.2023 - Current
- Enhanced festival atmosphere by creating and maintaining clean, organized spaces for guests to enjoy.
- Contributed to a positive guest experience by providing prompt assistance and addressing inquiries with professionalism.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Festival Work.
Secret Sounds
04.2023 - Current
- Enhanced festival attendance by implementing innovative marketing strategies and engaging social media campaigns.
- Streamlined event logistics for improved efficiency by coordinating with vendors, sponsors, and internal departments.
- Boosted attendee satisfaction by managing the selection and scheduling of high-quality entertainment acts and attractions.
- Ensured smooth festival operations through diligent oversight of site setup, teardown, and overall event management.
Swim Teacher
In2Swim
01.2021 - 03.2022
- Managed by Tom and Amy
- Enhanced swimmer safety by consistently monitoring pool activities and enforcing rules.
- Developed tailored lesson plans for various age groups, improving swimming skills and confidence.
- Evaluated student progress regularly, ensuring timely adjustments to teaching methods as needed.
- Supported students with special needs by adapting lesson plans and providing extra assistance when necessary.
- Established strong relationships with students'' parents or guardians through open communication channels about their child''s progress.
Hospitality Manager
Bettys Burgers And Concrete Co.
01.2019 - 06.2023
- Managed by Donna Billingham, Tanya Fifita
- Enhanced guest satisfaction by promptly addressing concerns and implementing effective solutions.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Increased revenue by developing and implementing innovative marketing strategies to attract new customers.
- Improved staff performance by providing comprehensive training programs focused on customer service skills.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Greeted guests upon arrival and offered assistance.
Social Media Marketer
Oli's Os Hair Salon.
02.2023 - Current
- Increased brand visibility by creating and implementing targeted social media campaigns.
- Boosted engagement rates by curating relevant content for diverse audiences across multiple platforms.
- Developed a robust social media strategy, resulting in significant growth of followers and online presence.
Waitress Supervisor
Bavarian
04.2022 - 11.2022
- Manager - Ilona
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
Cafe Worker
Fresh Blends
01.2018 - 10.2019
- Managed by Katrina and Pierce Havenstein
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
- Produced food and drink products adhering to company quality and quantity standards.
Education
Diploma - Screen and media (Radio)
TAFE NSW - Ultimo
Ultimo, NSW12.2024
Certificate - Tvet Animal Studies
Taronga Institute of Science & Learning
Mosman, NSW09.2021
Graduated -
Stella Maris College
Manly, NSW01.2021
Skills
- Exceptional Customer Service
- Engaging personality
- Liquor, beer, and wine knowledge
- Staff Management
- Applauded Hospitality service
- Changing beer kegs
- Team player attitude
- Bartending and customer service expertise
- Ability to thrive in fast-paced and dynamic environments
- Proficient in hospitality operations, including customer service, kitchen tasks, and inventory management- Experienced in childcare and babysitting- Demonstrated ability to maintain professionalism and composure in high-pressure situations- Holds RSA, First Aid, and Austswim certificates
References
Available upon request
Certification
- Certified RSA
- Licensed CPR
- Certified White Card
Timeline
Bartender
Fuzzy Good Bar
04.2023 - Current
Festival Work.
Secret Sounds
04.2023 - Current
Social Media Marketer
Oli's Os Hair Salon.
02.2023 - Current
Head Bartender
4Pines Brewery & Blocks Bar
10.2022 - Current
Waitress Supervisor
Bavarian
04.2022 - 11.2022
Swim Teacher
In2Swim
01.2021 - 03.2022
Hospitality Manager
Bettys Burgers And Concrete Co.
01.2019 - 06.2023
Cafe Worker
Fresh Blends
01.2018 - 10.2019
Diploma - Screen and media (Radio)
TAFE NSW - Ultimo
Certificate - Tvet Animal Studies
Taronga Institute of Science & Learning
Graduated -
Stella Maris College