Anna-grace Houlihan
Adelaide,SA
Summary
Hi my name is Anna and i'm 21 years old, I am experienced in handling high-volume customer needs, quickly assessing each customer and offering on-trend recommendations. I love helping clients feel seen and understood. I am looking for an environment to put my communication and people skills to use as well as learning some new skills. I am diligent about keeping records accurate and schedules organized and learn new skills quickly. Through my apprenticeship i learnt the importance of consistency and a positive attitude, which has helped me understand customers needs with more ease and focus on giving each customer a positive in store experience.
Overview
5
5
years of professional experience
Work History
Office Secretary
The Door People
Adelaide, SA
09.2023 - 11.2023
- Received and routed incoming calls and correspondence to promote timely communication.
- Performed basic bookkeeping tasks including accounts payable and receivable functions.
- Maintained business records by updating customer information.
- Dispersed incoming mail to correct recipients throughout office.
Hairdressing Apprentice
Hide and seek Salon
Adelaide, SA
06.2023 - 08.2023
- Ensured that each client was comfortable throughout the duration of the service.
- Worked with 8 hairdressers and worked in all areas, including coloring, styling and cutting.
- Trained or supervised other hairstylists, hairdressers and assistants.
- Updated and maintained customer information records and beauty services provided.
- Worked front desk, sold haircare products and processed payments whenever needed.
- Provided excellent customer service by addressing any questions or concerns promptly and professionally.
- Responded to customer inquiries by phone, email and in person.
Hairdressing Apprentice
Yots Hair
Adelaide, SA
01.2021 - 04.2022
- Operated cash registers to receive payments from patrons.
- Recommended products based on individual client needs.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Created comfortable salon experiences for clients by offering drinks, snacks and chair adjustments throughout appointments.
- Upsold additional products or services to clients when appropriate.
- Learnt how to work well in a stressful and sometimes chaotic environment.
Cinema Crew Member
Hoyts
Adelaide , SA
08.2018 - 11.2020
- Greeted and assisted customers to foster positive experiences.
- Experience in customer service, learnt how to manage customer complaints.
- Maintained positive working relationship with fellow staff and management.
- Accurately counted money collected from admissions and concessions sales at end of shift.
- Processed refunds for unsatisfied customers in accordance with company policy.
Education
High School Diploma -
Cedar College
Adelaide, SA11-2020
Skills
- Client Services
- Styling
- Creativity and Originality
- Relationship Building
- Work well in groups as well as individually
- Good initiative
- Confident communicating with customers
- Bubbly personality
- Fast Learner
Affiliations
- I love playing music and spending time in nature, going for walks.
- I have a big family and love spending time with them.
- Finding new ways to keep fit, I have just started learning yoga.
References
- Mim Roper (Manager from Yots hair) ph: 0427 635 626
- Kathleen Beer (Manager from Hoyts) ph: 0431 915 611
- Mark Nigal (Owner of the door people) ph: 040 0449 977
Timeline
Office Secretary
The Door People
09.2023 - 11.2023
Hairdressing Apprentice
Hide and seek Salon
06.2023 - 08.2023
Hairdressing Apprentice
Yots Hair
01.2021 - 04.2022
Cinema Crew Member
Hoyts
08.2018 - 11.2020
High School Diploma -
Cedar College
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