Anna Haines
Ringwood North
Summary
Compassionate and skilled PCA with experience at Home Instead Senior Care, adept at providing personal care services and emotional support. Proven ability to enhance patient comfort and safety through effective communication and strict adherence to infection control practices. Committed to improving quality of life for diverse populations.
Overview
2026
2026
years of professional experience
Work History
PCA
Home Instead Senior Care Home
Disability Support Worker
Dixon Appointments
Phlebotomist
Australian Clinical Labs
2021 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
Education
Phlebotomy
All Health Traning
Blackburn, VIC07.2020
Institute of Health And Nursing
Heidelberg, VIC11.2007
Skills
- Personal care services
- Behavioral health management
- Emotional support strategies
- Dementia assistance
- Compassionate patient care
- Monitoring vital signs
- Nutritional meal preparation
- Infection control practices
- End-of-life planning and care
- Cultural competence in care
- Medication adherence reminders
- Documentation of patient care activities
- Support for mobility challenges
Timeline
PCA
Home Instead Senior Care Home
Disability Support Worker
Dixon Appointments
Phlebotomist
Australian Clinical Labs
2021 - Current
Phlebotomy
All Health Traning
Institute of Health And Nursing