Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
9
9
years of professional experience
Work History
Front End Cashier/Customer Support Specialist
Bunnings
10.2017 - Current
- Built strong relationships with clients through regular communication and understanding their unique needs.
- Contributed to business development efforts by identifying potential new clients within target industries or markets.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Developed and monitored employee recognition programs.
- Advocated for staff members, helping to identify and resolve conflicts.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
- Built relationships with customers to encourage repeat business.
- Attended marketing and sales events.
- Assisted with marketing and promoting of classes and services.
- Improved overall team performance by providing mentorship to junior representatives, sharing best practices, and promoting a positive work environment.
Sales and Marketing Representative
Unite Marketing
02.2016 - 11.2016
- Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
- Attended industry trade shows to network with potential customers, generating new leads and opportunities for business growth.
- Exceeded quarterly sales targets through diligent follow-ups, customer-focused solutions, and persuasive negotiation skills.
- Improved overall team performance by providing mentorship to junior representatives, sharing best practices, and promoting a positive work environment.
- Boosted sales revenue by implementing effective marketing strategies and building strong client relationships.
- Delivered engaging product demonstrations to prospective clients, showcasing features and benefits that aligned with their requirements.
- Stayed current on company offerings and industry trends.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Achieved or exceeded company-defined sales quotas.
Education
Bachelor of Science - Psychology
Cert III - Financial Services
Diploma of Arts - Arts
Skills
- Patience and Empathy
- Excellent customer service
- Strong Work Ethic
- Quick Learner
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Project Management
Timeline
Front End Cashier/Customer Support Specialist - Bunnings
10.2017 - Current
Sales and Marketing Representative - Unite Marketing
02.2016 - 11.2016
University of South Australia - Bachelor of Science, Psychology
TAFE SA - Adelaide College of The Arts - Cert III, Financial Services
SAIBT - Diploma of Arts, Arts
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