Anna Healy
Melbourne,VIC
Summary
I am enthusiastically seeking opportunities for administration work in Melbourne, bringing a strong background in office management, project coordination and customer service. I excel in fast-paced environments and thrive on supporting teams to achieve their goals. My skills in organization, communication, and problem-solving make me a valuable asset to any organization. I am excited about the opportunity to contribute my skills and enthusiasm to any role in this vibrant city. I am committed to providing top-notch service and thrive in fast-paced environments, making me well-suited to meet the demands in Melbourne.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Consultant
Harver Sales Agency
10.2023 - 04.2024
- Building and maintaining strong relationships with clients to ensure repeat business and customer loyalty.
- Achieving sales targets and KPIs through proactive outreach and effective sales techniques.
- Collaborating with team members to optimize sales strategies and improve overall performance.
- Conducting market research to identify emerging trends and competitive offerings.
- Managing the sales process from initial contact to post-sale follow-up, ensuring a positive customer experience.
- Maintaining accurate records of customer interactions and sales activities in the CRM system
Patient Liaison Officer
Cork University Hospital
07.2023 - 10.2023
- My role demands strong interpersonal and communication skills. Patients often approach me with questions regarding their insurance coverage, and my ability to provide clear, patient-centric explanations is crucial in helping them comprehend their insurance-related inquiries. I approach patient interactions with empathy and patience, recognizing that individuals may have concerns and queries. My goal is to address these issues in a compassionate and understanding manner, ensuring that patients feel heard and supported
- Trained new Patient Liaison staff members, ensuring they were well-equipped to provide exceptional service and support to both patients and healthcare teams.
- Managed sensitive patient information with strict adherence to guidelines, ensuring confidentiality at all times.
- Assisted in the development of policies and procedures related to patient care and communication, helping to standardize practices across the organization.
Grade V Staff Officer
Acute Hospitals
11.2022 - 10.2023
- I lead team huddles to manage daily priorities and to communicate clearly and effectively with the team to ensure they are up to date with operational requirements.
- Oversee day-to-day activities and ensure completion.
- I am continuously providing updates to my manager throughout the day on how my team is performing.
- To ensure that all policies and procedures are well documented and are adhered to by the team. -
- Oversee and manage the day-to-day activity including maintaining, correcting, collating, interrogating, validating, and processing data. -
- To ensure all letters are reviewed and validated prior to postage.
- To ensure deadlines are met and that service levels are maintained.
- Maintain and update all logs and associated records with accurate information. -
- Ensure line management is kept informed of issues arising.
- Build and maintain relationships with key stakeholders as required.
- Managing and coordinating responses to queries and activities
- Provide support and assistance as requested by management.
Team Leader
Contact Management, Health Service Executive
02.2022 - 11.2022
- Managed a team of 10 tracers and up to 60 contact tracing staff.
- Created SOPS, rosters and ensured policy adherence.
- Conducted accurate reporting of CTC statistics.
- Ensure line management is kept informed of issues arising.
- Flexible and easily adapts to change. I displayed this by working on various Department of Public Health projects whenever necessary.
- Assisted in training new members of staff.
Contact Tracer
Contact Management, Health Service Executive
11.2020 - 02.2022
- Strong in-depth understanding of completing all different types of calls, between relaying - Positive Test Results to cases, Collecting Close Contacts from cases, and calling Close Contacts and providing them the most up to date information on how to follow the current government guidelines.
- Worked to ensure all individual and team targets were met.
- Experience in data entry/input
- Experience in planning and managing workload in an effective and methodical manner within strict deadlines, ensuring deadlines are met.
Education
VTCT Level 2 Diploma - Beauty Therapy
Beauty Therapist
Elite Beauty Academy08.2020
Higher Level Honours - Leaving Certificate
Hewitt College
Cork, Ireland06.2019
Skills
- Time Management
- Experience in an administrative Role
- Customer Relationship Management
- Proficient in Microsoft (Word, Excel and outlook)
- Objection handling
- Strategic Planning
- Strong Data entry/input skills
- Customer liaison
- Excellent communication and interpersonal abilities
- Project Management
Certification
- RSA Certifcate
- Full Irish driving license
- Food Safely Certificate
- Police Check
- White Card
Timeline
Sales Consultant
Harver Sales Agency
10.2023 - 04.2024
Patient Liaison Officer
Cork University Hospital
07.2023 - 10.2023
Grade V Staff Officer
Acute Hospitals
11.2022 - 10.2023
Team Leader
Contact Management, Health Service Executive
02.2022 - 11.2022
Contact Tracer
Contact Management, Health Service Executive
11.2020 - 02.2022
VTCT Level 2 Diploma - Beauty Therapy
Beauty Therapist
Higher Level Honours - Leaving Certificate
Hewitt College
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