Anna Heloiza de Paula
Melbourne,VIC
Summary
Experienced accounts payable professional with over 6 years of diverse experience. Started at a large international chemical company, handling accounts payable and customer services. Joined David Jones, a renowned Australian retail store, initially managing accounts payable for international brands before assuming responsibility for the ANZ portfolio to broaden my skills. Played a crucial role when the entire team was outsourced to Manila, utilizing my expertise to collaborate with leadership and support new team members. Actively engaged in training and assisting with daily activities to ensure a seamless transition.
Overview
13
13
years of professional experience
Work History
ACCOUNTS PAYABLE OFFICER
David Jones
02.2022 - Current
- Started as an accounts payable officer handling international vendors, ensuring accurate processing of invoices, credit memos, and payments
- Developed strong relationships with international vendors, providing accurate information and effectively reconciling accounts to resolve outstanding invoices
- Closely monitored accounts to post timely payments and resolve billing discrepancies
- After one year, recognized opportunity within the ANZ team and successfully transitioned, endorsed by Operations Manager and Team Leader
- Managed full-cycle accounts payable processes, including invoice verification, coding, approvals, and timely payments
- Conducted reconciliation of vendor statements and resolved discrepancies in a timely manner
- Recognised for skills and retained within the company when accounts payable operations were outsourced to Manila in April 2024
- Appointed by the team leader as a subject matter expert to provide training and ongoing support to the new team, ensuring a seamless transition and minimal impact on vendors
- Conducted recurrent training sessions and provided continuous support through calls to assist the team in adapting to new processes
- Received positive feedback from team leaders and new team members for contributions to smooth operations and vendor relations.
ADMINISTRATION OFFICER/RECEPTIONIST
Better Living Home Care
08.2021 - 02.2022
- Provided exceptional customer service by addressing inquiries professionally and in a timely manner
- Screened and transferred incoming calls, took messages, and transmitted information and documents to internal personnel
- Welcomed visitors, creating a positive first impression and providing assistance as needed
- Provided administrative support to the office manager, assisting with various tasks to streamline operations
- Monitored and replenished office and hygiene supplies, maintaining adequate stock levels and cost efficiency
- Prepared and distributed correspondence, reports, and presentations as required
- Assisted in organizing company events and meetings, including booking venues and arranging catering
- Handled incoming and outgoing mail and packages, ensuring timely distribution
- Maintained office equipment and coordinated repairs and maintenance when necessary.
WAITRESS
Operator 25
01.2020 - 08.2021
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts
- Used cash registers and credit card machines to cash out customers
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
CUSTOMER SERVICE REPRESENTATIVE
Dow Agrosciences
06.2016 - 04.2018
- Supported the Incentive Programs Marketing team with campaign emails, addressing customer account discrepancies and concerns
- Input customer details in Salesforce to track requests, document problems, and record solutions offered
- Registered customer product interests from all over Brazil and forwarded information to sales representatives
- Provided website access to customers and supported them with any questions
- Organized shipping addresses for goods to be sent to customers
- Received written recognition and rewards from stakeholders for excellent team support
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company
- Assisted in the development and implementation of customer service policies and procedures
- Conducted follow-up calls to ensure customer satisfaction and gather feedback for service improvement
- Collaborated with other departments to resolve complex customer issues and improve overall service quality.
ACCOUNTS PAYABLE OFFICER
The Dow Chemical Company
11.2011 - 06.2016
- Analysed discrepancies and negotiate with suppliers
- Managed payments for strategic suppliers, raw materials, and utilities
- Generated detailed reports on accounts payable status
- Maintained direct contact with suppliers to verify bank data and payment forecasts
- Fostered excellent relationships with the purchasing and manufacturing departments, ensuring correct pricing and timely product delivery
- Investigated inquiries relating to status of accounts
- Maintained accurate financial records with meticulous attention to detail in data entry and account coding
- Collaborated with consultants to ensure a smooth transition during a system update
- Appointed as the focal point for the team, participated in training sessions, and subsequently shared knowledge with team members.
Education
Diploma of Leadership and Management -
Greystone College
Australia01.2021
Business Administration Degree -
UNISA
Brazil01.2015
Skills
- Vendor Management
- Reconciliation
- Attention to Detail
- Customer Service Orientation
- Payment Processing
- High sense of organisation
Workpermit
Full Time
Timeline
ACCOUNTS PAYABLE OFFICER
David Jones
02.2022 - Current
ADMINISTRATION OFFICER/RECEPTIONIST
Better Living Home Care
08.2021 - 02.2022
WAITRESS
Operator 25
01.2020 - 08.2021
CUSTOMER SERVICE REPRESENTATIVE
Dow Agrosciences
06.2016 - 04.2018
ACCOUNTS PAYABLE OFFICER
The Dow Chemical Company
11.2011 - 06.2016
Diploma of Leadership and Management -
Greystone College
Business Administration Degree -
UNISA
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