Summary
Overview
Work History
Skills
Previous Experience
References
Timeline
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Anna Henderson

Anna Henderson

Brisbane,QLD

Summary

A dedicated and enthusiastic professional with over 20 years of experience in management, sales, retail, and customer service. Proven ability to increase sales and improve customer satisfaction, with a strong focus on stakeholder management. Seeking to leverage extensive skills and knowledge to contribute to the success of a new career.

Overview

20
20
years of professional experience

Work History

Head of Sales & Customer Service

Sequel Books & Stationery
01.2022 - 03.2024
  • Responsible for leading sales and account management team to achieve overall businesses revenue growth targets, and to retain existing customers
  • Managed key accounts, both B2B & B2C effectively, ensuring ongoing satisfaction while identifying upsell opportunities to drive additional revenue growth.
  • Identified new opportunities to drive engagement and build sales plans that were aligned with business strategy.
  • Delivered engaging presentations at industry events, showcasing company offerings and attracting prospective clients.

Retail Manager (Online & Storefront)

Sequel Books & Stationery
02.2014 - 01.2022
  • Led both online and storefront operations, ensuring seamless integration and B2C customer satisfaction across all channels
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Managed sales team, oversaw visual merchandising, online content creation, and enhanced overall customer experience.
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.

Brand Manager

Webster Dooley Fashion Marketing
03.2009 - 05.2013
  • Responsible for developing and managing leading portfolio of brands within QLD maximised potential of each label whilst adhering to their specific branding needs.
  • Cultivated relationships with key stakeholders, vendors and industry influencers to create positive brand experiences.

Sales Associate

Bellissima Boutique
04.2007 - 03.2009
  • A sales associate in high-end fashion boutique, delivered exceptional customer service, offering personalised fashion advice and ensuring luxurious shopping experience for all customers
  • Through professional handling of transactions and fostering strong client relationships, contributed to boutique's reputation and sales growth.

Retail & Brand Manager

Kah-Muh Boutique
05.2004 - 04.2007
  • Successfully managed daily operations, ensuring exceptional customer service and optimal store performance across multiple locations
  • Developed and promoted brand, enhancing its market presence and driving customer loyalty through innovative marketing campaigns and strategic partnerships.

Skills

  • Customer Service
  • Sales (B2B & B2C)
  • Retail Management
  • Visual Merchandising
  • Online Marketing
  • Web Development
  • Team Leadership
  • Event Coordination
  • CRM Management
  • Sales Coaching

Previous Experience

Prior to moving into retail & spent many years in hospitality in various roles from waitressing in cafe's to fine dining venue & event management.

References

  • Available on request

Timeline

Head of Sales & Customer Service

Sequel Books & Stationery
01.2022 - 03.2024

Retail Manager (Online & Storefront)

Sequel Books & Stationery
02.2014 - 01.2022

Brand Manager

Webster Dooley Fashion Marketing
03.2009 - 05.2013

Sales Associate

Bellissima Boutique
04.2007 - 03.2009

Retail & Brand Manager

Kah-Muh Boutique
05.2004 - 04.2007

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Anna Henderson