Anna Hönninger
Newtown,NSW
Summary
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.
Responsible Waitress with two years of experience in Germany and Australia, in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and supporting team success. Quickly clears and resets tables, restocks supplies and cleans up spills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Bartender and Foodrunner
The Coopers Hotel
06.2023 - 03.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Increased customer satisfaction by crafting visually appealing and delicious cocktails.
Waitress
Pompei’s
02.2023 - 04.2023
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Presented food and beverages to guests at tables.
Waitress
Tuyo Café
02.2023 - 03.2023
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Gelato Scooper
Anita Gelato
01.2023 - 03.2023
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Served and scooped ice cream, following sizing specifications.
- Scooped ice cream for sundaes and made milkshakes for patrons.
- Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.
- Cleaned counters, tables and fountain equipment, following quality checkpoints.
- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
- Informed customers about current ice cream flavors, ingredients and nutritional information.
- Cleaned and organized utensil area, napkins station and restroom facilities.
- Completed end-of-day duties by balancing payments and receipts in cash register.
- Managed POS register to complete customer transactions.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Waitress
Grana
01.2023 - 02.2023
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Operated POS terminals to input orders, split bills and calculate totals.
Waitress
Munich Restaurant
09.2022 - 01.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Education
Ruhr-Universität Bochum
BochumGED -
Hittorf Gymnasium
Recklinghausen06.2020
Skills
- High-volume dining
- Menu memorization
- Point of Sale (POS) system operations
- Check payment processing
- Opening and Closing Procedures
- Flexible Schedule
- Team player attitude
- Outgoing Personality
Certification
- RSA ( Responsible Service of Alcohol)
Languages
German
Native or Bilingual
Timeline
Bartender and Foodrunner
The Coopers Hotel
06.2023 - 03.2024
Waitress
Pompei’s
02.2023 - 04.2023
Waitress
Tuyo Café
02.2023 - 03.2023
Gelato Scooper
Anita Gelato
01.2023 - 03.2023
Waitress
Grana
01.2023 - 02.2023
Waitress
Munich Restaurant
09.2022 - 01.2023
Ruhr-Universität Bochum
GED -
Hittorf Gymnasium
- RSA ( Responsible Service of Alcohol)
Similar Profiles
Dipesh BhandariDipesh Bhandari
Kitchen Hand at The Coopers HotelKitchen Hand at The Coopers Hotel
Zoe BoxZoe Box
Bartender at Coopers HotelBartender at Coopers Hotel
Hannah GalvinHannah Galvin
Bartender at Coopers HotelBartender at Coopers Hotel