Anna Hoellering
Melbourne,VIC
Summary
Compassionate and dedicated Support Worker with a strong passion for empowering individuals in the disability community, particularly those with Autism and hidden disabilities. At 27 years old, I bring lived experience with ASD and a deep understanding of the challenges and opportunities faced by individuals navigating life on the spectrum. I prioritise a research and evidence based approach to providing care, ensuring that the latest field developments and my degree in Psychology inform my practices. Experienced in fostering inclusivity, building strong relationships, and advocating for individual needs, I am eager to broaden my expertise in community-focused roles. I am committed to creating positive environments that support personal growth, values and goals, identity, and self-esteem while delivering tailored, informed care to enhance the well-being of those I work with.
Overview
9
9
years of professional experience
Work History
Support Worker
Autism Abilities, Fora, Mable
10.2024 - 01.2025
- Facilitate engaging activities and personalised support plans alongside psychologists for individuals with autism, leading to an improvement in their daily living skills and self-advocacy
- Naturally utilising and practically applying my lived experience to supporting clients with ASD to help them feel understood without overshadowing their own unique experiences
- Spending the first few sessions with clients to build rapport by discussing special interests and engaging in games/activities
- Assisting CEO (Claire Kilner of Autism Abilities) in identifying bugs on the new Autism Site which was launched in early February 2025
- Supporting children and young adults with a wide array of different daily tasks including social support, play, daily tasks, and confidence-building
- Supporting non-verbal Autistic individuals to feel valued and understood
- Assisting clients with ASD to create and execute personal goals
- Attend ASD community groups and socialising/engage regularly with the community in Melbourne
People & Capability Manager
Hartmann & Hartmann
11.2023 - 01.2025
- Recruit, onboard and generate contracts for new team members/clients
- Manage performance meetings, organise and lead freelancers to complete ongoing projects, reporting directly to the CEO
- Lead end-to-end project management for high-profile campaigns, including budgeting, resource allocation, and risk management
- Calendar and schedule management for appointments and meetings
- Travel coordination, including booking and creating detailed itineraries
- Drafting emails, reports, and correspondence and drafting/editing press releases
- Event planning and logistics for meetings and conferences in the gaming industry
- Confidential handling of sensitive and confidential information
- Document and contract preparation under tight deadlines
- Streamline internal processes, improving efficiency and reducing project turnaround times
- Draft and distribute press releases, ensuring consistent brand messaging and media coverage
- Oversee invoicing and financing for projects, ensuring accurate tracking of expenses and timely payment to vendors
- Manage mass email communications, ensuring timely and accurate delivery of information to large audiences
People & Culture Advisor
MSS Security
11.2022 - 05.2024
- Advised employees and Business Managers on HR matters
- Processed invoices and managed bookkeeping tasks using accounting software
- Created and edited documents, presentations, and spreadsheets with attention to detail
- Negotiated with company union and representatives
- Managed workplace investigations, performance meetings, and employee mediations
- Handled all Victorian-based employee grievances
- Led team projects and meetings
- Presented to company managers on HR matters and company processes
- Ensured compliance with Fair Work Australia and company standards
- Organised company events and group candidate interviews
- Managed end-to-end recruitment for head office hires
HR Administrative Assistant
TFE Hotels
01.2019 - 12.2020
- Set and coordinate meetings for the People and Capability team, including fortnightly updates and quarterly milestones presentations
- Managed social media accounts, including content scheduling, posting, and engagement tracking
- Provided administrative support such as calendar management, appointment setting, and travel arrangements
- Coordinate the Global Team Survey 2022 in collaboration with Willis Towers Watson
- Direct and submit the annual WGEA (Workplace Gender Equality Agency) report in partnership with payroll, the Director of People and Capability, and the Chief People Officer
- Guide hiring managers through the Visa and sponsorship process
- Manage the company HR inbox, maintaining an average response rate of 24 hours
- Generate contracts and various team member letters (Secondment, Change of Status, Extension of Fixed Term Contract, Salary Increase) efficiently
- Process and approve invoices
- Generate contracts for new employees, and undertake end-to-end recruitment tasks
Administration Officer
Royal Brisbane and Womens Hospital (RBWH)
01.2016 - 12.2018
- Adhered to applicable laws and regulations while managing sensitive patient data to maintain confidentiality
- Coordinated, trained and directed new employees
- Communicated effectively with employees throughout a variety of departments in the healthcare system both over the phone and face to face to achieve high quality patient service
- Gained extensive knowledge of programmes such as Excel HBCIS word and record tracking databases
Education
Bachelor of Behavioural Science - Psychology
Queensland University of Technology
Brisbane, QLD12-2020
Professional Resilience: Building Skills To Thrive - Human Resources Training
Deakin University
Melbourne, VIC12-2021
Certificate II in Active Volunteering -
Brisbane State High School
Brisbane, QLD12-2014
Skills
- Lived experience, passion and drive for helping others
- Experience with difficult conversations, mediations and conflict resolution
- Daily living support and community experience
- Active listening, relationship building and emotional support skills
- Reliable and fully ensured vehicle for jobs
Timeline
Support Worker
Autism Abilities, Fora, Mable
10.2024 - 01.2025
People & Capability Manager
Hartmann & Hartmann
11.2023 - 01.2025
People & Culture Advisor
MSS Security
11.2022 - 05.2024
HR Administrative Assistant
TFE Hotels
01.2019 - 12.2020
Administration Officer
Royal Brisbane and Womens Hospital (RBWH)
01.2016 - 12.2018
Bachelor of Behavioural Science - Psychology
Queensland University of Technology
Professional Resilience: Building Skills To Thrive - Human Resources Training
Deakin University
Certificate II in Active Volunteering -
Brisbane State High School
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