Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Certifications and Clearances
Generic

Anna Horat

Summary


I'm a highly organised, approachable admin professional with years of customer service experience. I'm currently studying a Certificate III in Health Administration and looking to step into the healthcare space, ideally in a dental practice where I can help patients feel welcome, cared for, and at ease.


I’m known for staying calm under pressure, building genuine rapport with people, and keeping things running smoothly behind the scenes. I have a solid background in managing front-desk and in head office operations, scheduling appointments, handling confidential information, and providing friendly, professional service, even on the busiest days.


Now I’m excited to bring those skills into a caring, patient-focused environment where organisation, empathy, and communication really matter.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant National Account Manager

Universal Enterprises Homewares Wholesaler
01.2009 - 01.2012

I worked closely with the product development team, Account Managers and Buyers to supply a range of homewares to Australia's largest retailers, managing and nurturing those relationships.


Key Responsibilities:

  • Setting pricing on products and working out costings to achieve company GP requirements.
  • Placing orders & following up on deliveries for major accounts.
  • Point of contact with customers both nationally and overseas.
  • Assisting in seasonal range planning & providing sales analysis to the account managers & purchasing teams.
  • Managing and overseeing all product details into internal database systems.
  • Providing financials, including gross profit margins for both retail stores and the company.

Buyers Assistant

Adairs Retail Buying Group Head Office
01.2006 - 01.2009

My role was to provide administrative support to the Senior Buyers in Bathroom, Kids and Bedlinen.


Key Responsibilities:

  • Assisted buyers in analyzing market trends, leading to informed purchasing decisions and competitive pricing strategies.
  • Conducted regular reviews of supplier performance, identifying areas for improvement or potential replacement when necessary.
  • Overseeing and allocating inventory stock to over 90 stores Australia wide.
  • Clear and concise communication to stores, suppliers, and internal resources.
  • Providing reports to assist with merchandise planning and managing.
  • Raising local and overseas orders, allocating to stores according to sales and category performance.
  • New store ordering, including raising orders, store tickets and follow up on all deliveries.
  • Ensuring that all stock arrives in stores on time and prices changed for sales.
  • Managing the follow up of merchandise samples for all catalogues and website for Marketing department.

Administration Assistant

Stern's Textiles
01.2005 - 01.2006

My role was to assist the Buyer/Product Developer, Shipping Co-ordinator, Operations and Accounts Manager.

Sales Associate

Louis Vuitton
01.2002 - 01.2005

Education

Certificate III - Health Administration

TAFE Queensland
QLD
12-2025

Higher National Diploma - Retail Management

University of The Arts London
London, U.K.
06-2000

Skills

  • First Aid and CPR certified ( July 2025)
  • Customer service
  • Attention to detail
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Computer proficiency
  • Office administration
  • Multitasking Abilities
  • Confidentiality
  • Client relationship building

Certification

  • First Aid / CPR - Current
  • Immunisations – Up to date (incl. COVID-19, Hepatitis B, Flu)
  • Working with Children Check (Blue Card) – Current
  • Australian National Police Check – Current
  • NDIS Worker Screening Check (Yellow Card) – Current
  • Hand Hygiene Certificate – Completed
  • Driver's Licence – Full, current Australian licence


Interests

  • Home Gym Workouts
  • Nutrition/Cooking for family & friends
  • Reading/Podcasts and learning
  • Gardening
  • Travel


Timeline

Assistant National Account Manager

Universal Enterprises Homewares Wholesaler
01.2009 - 01.2012

Buyers Assistant

Adairs Retail Buying Group Head Office
01.2006 - 01.2009

Administration Assistant

Stern's Textiles
01.2005 - 01.2006

Sales Associate

Louis Vuitton
01.2002 - 01.2005

Certificate III - Health Administration

TAFE Queensland

Higher National Diploma - Retail Management

University of The Arts London

Certifications and Clearances

  • NDIS Worker Screening Check (Yellow Card) – Current
  • Working with Children Check (Blue Card) – Current
  • Australian National Police Check – Current
  • Immunisations – Up to date (incl. COVID-19, Hepatitis B, Flu)
  • Hand Hygiene Certificate – Completed
  • First Aid / CPR Current July 2025
Anna Horat