Anna Hoskin
Mackay,QLD
Summary
Dynamic and self-motivated professional with a proven track record at Officeworks Mackay, specializing in customer service and cash register operations. Recognized for exceptional attention to detail and a commitment to service excellence, consistently enhancing customer experiences while effectively training new staff and managing store markdowns.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Sales Assistant
Officeworks Mackay
Mackay
- Current
- Customer service
- Completing store markdown.
- Register operations – Cash handling Eftpos
- Answering phones, General enquiries.
- Refunds/ Exchanges
- Stock control
- Stocktake
- Merchandising
- Recovery
- Assisting customers in self serve print & copy
- Raising donations for well known organization's
- Click & Collect
- Selling extra warranties, insurances
- Training new staff members
Support Worker
People Care Services
, QLD
12.2023 - 12.2024
- Supporting disabled/mental health participants people within the community
- Assisting Clients with daily activities
- Driving Clients to appointments
- Sleep over support shifts
- Assisting with Cooking / Cleaning
- Organizing appointments for Clients
- Assisting in medication
- Assisting Clients with showers
First Year Apprentice
About Hair Mackay
Mackay, QLD
01.2022 - 04.2022
- Maintaining the cleanliness of the salon
- Applying colours to clients
- Washing towels & putting away
- Washing out Clients colour at the basin
- Rotation the retail stock
- Performing head massages
- Processing clients purchasing through the pos system
- Blow drying Clients hair
- Attending CQ University for training
- Cash handling & Eftpos transactions
- Answering the phone/ Making Appointments
- Caping up Clients
Southern Cross Support Services
01.2020 - 01.2022
- Supporting disabled people within the community
- Assisting Clients with daily activities
- Driving clients to appointments
- Sleep over support shifts
- Assisting with Cooking / Cleaning
- Organizing appointments for Clients
- Assisting in medication
Sales Assistant – Replenishment
Officeworks Mackay
Mackay
01.2017 - 01.2020
- Customer service
- Completing store markdown.
- Register operations – Cash handling Eftpos
- Answering phones, General enquiries.
- Refunds/ Exchanges
- Stock control
- Stocktake
- Merchandising
- Recovery
- Raising donations for organisations
- Selling extra warranties, insurances
Sales Assistant/Store Supervisor
Millers Hervey Bay
Hervey Bay
01.2014 - 01.2017
- Opening and closing of store
- Daily admin/ Banking
- Customer assistance
- Hanging of stock
- Register operations- cash handling/Eftpos
- Supervising change rooms
- Helping customers to find garments
- Stock rotations
Receptionist
Toormina Autocare Mechanics
Toormina
01.2012 - 12.2012
- Ordering car parts/ stock parts
- Banking, handling cheques/ money
- Answering phones
- Filling out job cards
- Filing/paying bills
- Dealing with customer enquiries/ complaints
- Cleaning office
- Dropping off and picking up customers
- Customer Quotes
Service attendant
The Reject Shop Coffs Harbour
Coffs Harbour
01.2011 - 12.2011
- Register operations
- Customer Service
- Presentation of the store
- Merchandising
Supervisor/ Service Attendant
The Warehouse Coffs Harbour
Coffs Harbour
01.2004 - 01.2009
- Register operations
- Cash, Eftpos Transactions
- Customer Enquiries/Complaints
- Merchandising
- Banking
- Customer Service
- Stocktake
- Refunds/Exchanges
Education
Year 10 certificate - Maths, English, History, Geography, Science, Agriculture and Drama
Coffs Harbour High School
Coffs Harbour01.2004
Skills
- Initiative and Self-motivation
- Strong attention to detail
- Honest and ethical
- Service excellence
- Strong verbal communication
- Cash register operation
Certification
- First Aid-Cpr
- Supporting challenging behaviours
- Identify and respond to young people at risk
- Infection Control Training - COVID 19
- Rsa
- Rsg
- Ticket
- Blue Card
- Ndis Worker Screening
References
- Ron Hick, Manager, Dollars and Sense Coffs Harbour, 0434674636
- Cheryle Walker, Officeworks Mackay, 0427336291
- Natasha Scott, The Reject Shop, 0414282450
Timeline
Support Worker
People Care Services
12.2023 - 12.2024
First Year Apprentice
About Hair Mackay
01.2022 - 04.2022
Southern Cross Support Services
01.2020 - 01.2022
Sales Assistant – Replenishment
Officeworks Mackay
01.2017 - 01.2020
Sales Assistant/Store Supervisor
Millers Hervey Bay
01.2014 - 01.2017
Receptionist
Toormina Autocare Mechanics
01.2012 - 12.2012
Service attendant
The Reject Shop Coffs Harbour
01.2011 - 12.2011
Supervisor/ Service Attendant
The Warehouse Coffs Harbour
01.2004 - 01.2009
Sales Assistant
Officeworks Mackay
- Current
Year 10 certificate - Maths, English, History, Geography, Science, Agriculture and Drama
Coffs Harbour High School