Summary
Overview
Work History
Education
Skills
Timeline
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Anna Howard

Forestville,NSW

Summary

Dynamic manager with a proven track record at Jump Swim School, skilled in enhancing customer satisfaction and team performance. Adept in project management and clear communication, I fostered a collaborative environment that improved employee engagement and retention. My creative problem-solving abilities led to successful marketing strategies that attracted new clients.

Overview

18
18
years of professional experience

Work History

Manager

Jump Swim School, Pyrmont
04.2023 - 05.2025
  • Managed and motivated 6-8 employees to be productive and engaged in work.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees.
  • Trained personnel in equipment maintenance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Improved marketing to attract new customers and promote business.
  • Managed daily operations to ensure smooth functioning of the school including maintaining pool regulatory standards and ensuring a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and school opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Medical Office Assistant

Sydney Heart Health Clinic
11.2019 - 11.2021
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Registered and updated patient information and insurance details for accurate electronic medical records.
  • Used Best Practice software to schedule appointments for doctor visits and procedures.
  • Prepared patient charts by gathering and organizing medical records and referrals ahead of appointments.
  • Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
  • Maintained strict compliance with regulations, ensuring the confidentiality of sensitive patient information.
  • Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.

Graphic Designer

Freelance
05.2012 - 06.2021
  • Conceptualised and developed creative design for print materials, brochures, banners, and signs.
  • Created engaging social media graphics that drove user engagement and increased online visibility.
  • Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
  • Collaborated with clients to create customized designs for various print and digital projects.
  • Edited and enhanced existing artwork and graphics.
  • Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.

Swimming Instructor

Jump Swim School, Pyrmont
09.2018 - 10.2019
  • Taught swimming lessons to children aged 2 to 9 years.
  • Developed strong relationships with students to foster trust and rapport, enabling more effective instruction.
  • Increased class engagement with interactive activities and games focused on various swimming techniques.
  • Improved student confidence in water by providing individualized feedback and personalized instruction.
  • Managed pool operations during sessions, maintaining a safe and clean environment for students and staff members.
  • Adapted teaching techniques to different learning styles.
  • Provided positive reinforcement and motivation to increase student confidence and performance.
  • Assisted with marketing and promoting of classes and services.

Sewing Teacher

Self Employed Services
01.2007 - 12.2016
  • Increased student retention rates within the sewing program through engaging instruction, supportive feedback, and fostering a sense of accomplishment.
  • Improved student sewing skills by demonstrating various techniques and providing hands-on guidance.
  • Managed supply inventory efficiently by tracking usage patterns ensuring always having necessary materials available for classes.
  • Organized engaging workshops for students, introducing them to industry professionals and broadening their understanding of career opportunities in the textile field.
  • Provided a safe and inclusive classroom environment that fostered open communication, collaboration, and respect among students.
  • Helped students overcome challenges in their sewing projects by providing tailored guidance and troubleshooting solutions.
  • Boosted student confidence and creativity with personalized feedback and encouragement during class projects.
  • Developed comprehensive lesson plans for beginner, intermediate, and advanced sewing students to ensure progress in their abilities.
  • Implemented innovative teaching strategies such as project-based learning to enhance student engagement and retention of sewing concepts.
  • Enhanced student understanding of fabric selection, pattern reading, and garment construction by incorporating real-life examples into lessons.
  • Maintained a clean, organized classroom space conducive to effective learning experiences.
  • Employed variety of teaching strategies and instructional techniques to meet different aptitudes and interests of students.
  • Encouraged active learning by creating lessons and projects to engage problem-solving and creative abilities.
  • Met needs of different students by adapting teaching materials and methods.
  • Monitored student progress and provided individualized instruction to meet student needs and goals.
  • Created interactive activities to engage students and maximize learning.
  • Organized activities to promote learning and increase student enjoyment.
  • Supported students in identifying, setting and achieving personal goals.
  • Designed and implemented activities to help students explore and develop interests.

Education

Certificate - Swim Teaching

Swim Coaches And Teachers Australia
Sydney, NSW
2019

Diploma - Graphic And Digital Design

CATC Design School
Sydney, NSW
2011

Certificate II - Footwear Production

TAFE NSW
NSW

Certificate III - Pattern Modification - Textiles And Design

TAFE NSW
NSW

Skills

  • Optimistic mindset
  • Strong attention to detail
  • Creative problem-solving
  • Adobe creative suite
  • Creative thinking
  • Emotional Intelligence
  • Excellent people skills
  • Building rapport
  • Merchandise display
  • Relationship selling
  • Friendly and outgoing
  • Merchandising
  • Written and oral communication skills
  • Customer service
  • Team leadership

Timeline

Manager

Jump Swim School, Pyrmont
04.2023 - 05.2025

Medical Office Assistant

Sydney Heart Health Clinic
11.2019 - 11.2021

Swimming Instructor

Jump Swim School, Pyrmont
09.2018 - 10.2019

Graphic Designer

Freelance
05.2012 - 06.2021

Sewing Teacher

Self Employed Services
01.2007 - 12.2016

Certificate - Swim Teaching

Swim Coaches And Teachers Australia

Diploma - Graphic And Digital Design

CATC Design School

Certificate II - Footwear Production

TAFE NSW

Certificate III - Pattern Modification - Textiles And Design

TAFE NSW

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