Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Anna James

Westleigh,NSW

Summary

An innovative creative with a passion for excellent customer service and a natural ability for problem solving and enhancing the customer experience.

A proven strong work ethic coupled with a desire to positively contribute and be a valuable member of any team.

Skilled in utilizing software tools like Excel and Photoshop, and adept at learning new Software and processes, particularly if the result is improved team productivity.

Overview

23
23
years of professional experience

Work History

Sole Trader

Happy Fox Designs
01.2020 - Current
  • Designed and hand-crafted all unique products to an exemplary standard.
  • Provided expert advice to clients on product selection based on their individual needs and preferences.
  • Built a loyal, local clientele by consistently exceeding expectations.
  • Managed all aspects of business finances, including budgeting, marketing, forecasting, and cash flow management.
  • Created custom products for clients that resulted in repeat business.
  • Delivered exceptional customer service
  • Resolving any customer issues effectively with a positive outcome.
  • Developed strong relationships with suppliers to negotiate favourable terms and ensure a consistent supply of high-quality products.
  • Established a solid online presence through social media.

Customer Service Manager

MomentoPro
01.2008 - 07.2012
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Reduced customer complaints by proactively identifying and addressing common issues.
  • Developed customer service manual to standardise procedures.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a thriving customer service centre, while fostering a positive work environment.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Regular use of the following Software; Excel, Word, OTRS, Slack, Photoshop, Lightroom, Admin, MomentoPro Design Software, Indesign and Illustrator.
  • Advanced troubleshooting of Software issues with both IT department, Management and Customers.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Increased team productivity by providing training and support to customer service representatives.
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
  • Improved response times for customer inquiries with efficient ticketing system management and prioritisation techniques.
  • Oversaw creation of knowledge base to assist customers and staff with self-service options.

Photographer

Lollipops Photography
03.2006 - 12.2007
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
  • Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
  • Utilized natural and artificial lighting to capture desired images and maintain quality.
  • Optimized workflow efficiency by implementing actions and processes within photo editing software tools like Lightroom and Photoshop.
  • Served a diverse range of industries, including weddings, corporate events, fashion shoots, and family portraits.
  • Built and maintained strong relationships with clients, resulting in high rate of repeat business.
  • Fostered creative environments during shoots, making subjects feel comfortable and natural, which improved photo quality.
  • Collaborated with other photographers and videographers to capture special events.

Reservations Supervisor

Kingsleys
12.2004 - 01.2006
  • Assisted front office staff in managing walk-ins or last-minute changes during peak periods.
  • Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
  • Effectively resolved guest issues, resulting in satisfied customers and positive reviews.
  • Enhanced customer satisfaction by efficiently managing reservations and providing exceptional service.
  • Coordinated group bookings for premier events, ensuring a seamless process and customer experience.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.

Waitress Supervisor

Kingsley's Steak and Crabhouse
01.2003 - 12.2004
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Monitored dining area to ensure all guests received friendly and attentive service without delays.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Trained new staff to ensure service standards, and consistency in customer experience.
  • Addressed customer complaints with empathy and efficiency, turning potential negative experiences into positive outcomes.

Education

Bachelor of Social Work - Part - Time

University of New England
Sydney, NSW
12-2030

Advanced Diploma - Photography

Ultimo Tafe
Sydney, NSW
12-2005

Advanced Diploma - Fine Arts

Meadowbank Tafe
Sydney, NSW
12-1998

Skills

  • Excellent Customer service
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Reliability
  • Computer/Software skills
  • Team leadership

Interests

  • Travelling the world and furthering my understanding of different cultures
  • Photographing the world and the people around me
  • I am passionate about Social Justice which has been born from my extensive travels, my volunteer work and my own personal encounters with injustice,
  • Crafting and DIY projects
  • Losing myself in painting and jewellery making
  • Seeing Theatre and Dance Performances
  • Attending art exhibitions
  • Women's Safety and Disability Advocacy
  • Getting involved in local advocacy groups to promote positive change in the community

Timeline

Sole Trader

Happy Fox Designs
01.2020 - Current

Customer Service Manager

MomentoPro
01.2008 - 07.2012

Photographer

Lollipops Photography
03.2006 - 12.2007

Reservations Supervisor

Kingsleys
12.2004 - 01.2006

Waitress Supervisor

Kingsley's Steak and Crabhouse
01.2003 - 12.2004

Bachelor of Social Work - Part - Time

University of New England

Advanced Diploma - Photography

Ultimo Tafe

Advanced Diploma - Fine Arts

Meadowbank Tafe

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Anna James