Anna Jarman

• Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handle customer complaints and resolve issues according to company policies and procedures
• Monitor workflow to improve employee time management and increase productivity.
• Deliver quality aquatic activities and education to achieve meaningful experiences for customers.
• Evaluate employee performance and coach and train to improve weak areas.

• Employed a consultative and transformational management style to conceptualise, implement and maintain aquatic educational programs for a 500 student swim school.
• Established foundational processes for business operations.
• Managed day-to-day business operations.
• Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
• Consulted with customers to assess needs and implement optimal solutions.
• Trained and motivated employees to perform daily business functions.

• Mentored new hires, resulting in stronger staff development and increased customer satisfaction.
• Monitored and reported trainee progress, introducing new learning tools to address individual needs.
• Analyzed team performance and identified opportunities for additional training.
• Delivered instructional presentations focusing on efficiency and safety.
• Developed effective training plans based on business needs and objectives.
• Implemented diverse instructional methods, optimizing stakeholder engagement.

Intentional pause from paid employment to engage in education and supportive activities relating to the development of our Autistic child.

• Provided knowledge and resources to prepare each team member for success and top performance.
• Coached team members regarding call strategy to effectively reach targets and foster customer retention.
• Requested team member feedback regarding existing operations and analyzed findings to improve policies and procedures.
• Prioritized team and individual goals to effectively achieve business objectives.
• Oversaw call-monitoring, coaching, performance and corrective action for all team members.
• Handled advanced issues with calm, knowledgeable and professional approach.

1996 - 1998 Sandor's on the Park

1998 - 2001 Quigley's Fine Dining

2001 - 2003 Matson's Catering