Anna Johanson
Applethorpe,QLD
Summary
Motivated worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling every situation properly. Pursues every opportunity to support team members and proactively address issues. Always willing to accommodate in a helpful way and always strive to be friendly and polite.
Overview
9
9
years of professional experience
Work History
Fast Food Employee
McDonald's Restaurant, Stanthorpe
02.2020 - Current
- Performed shift change tasks each day to keep store neat and running smoothly.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Replenished serving stations with fresh food and cleaned up spills.
- Processed orders on POS system and accepted cash and charge payments from over 50 customers per day.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Care Worker
Complete Care Team
03.2023 - 08.2023
- Ensured timely administration of medication, following strict protocols to maintain patient safety.
- Fostered a safe, comfortable environment for patients by maintaining clean and organized living spaces.
- Monitored and assisted residents through individual service plans.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
Apprentice
Johanson Earthmoving And Construction
01.2015 - 01.2020
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Assisted with post-construction cleanup and maintenance.
- Prioritized and accomplished multiple tasks within established timeframes.
- Learned wide range of simple and complex techniques from on-the-job training.
- Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
- Prepared worksite by setting up required tools and supplies.
Education
Bachelor of Arts - Interior Design
Torrens University Australia
Brisbane, QLDHigh School Diploma -
Stanthorpe State High School
Stanthorpe, QLD11.2022
Skills
- Customer Needs Assessments
- Customer Engagement
- Critical Thinking
- Math Skills
- Register Preparation
- Restaurant Cleaning
- Fast and Efficient Service Worker
- Reliable Team Worker
- Money Handling
- Drive-Thru Operation
- Process Monitoring and Improvement
- Managing Orders and Deliveries
- Ingredient and Food Preparation
- Order Taking
Additional Information
IT skills:
Competent in – Word, Power Point, Outlook.
Familiar with Autocad and Inventor
VOLUNTEER WORK
- Group Leader for Church services
- Participates in church services
- March at ANZAC parades
- Supports fundraising events in local areas (e.g.,
Greenland's State School) - Light the Night Walk 2019 (Stanthorpe)
- Participated and helped in local festivals
INTERESTS AND HOBBIES
I was in a Dance Club from the ages 6 to 17 and thoroughly
enjoyed getting to know different people and working in a
team environment.
I was also apart of a local netball team.
I enjoy walks and nature.
I enjoy baking and cooking.
REFEREES
Name: Maree Johanson
Contact number: 0400718307
Name: Chasely Paech
Contact Number – 0466978308
Timeline
Care Worker
Complete Care Team
03.2023 - 08.2023
Fast Food Employee
McDonald's Restaurant, Stanthorpe
02.2020 - Current
Apprentice
Johanson Earthmoving And Construction
01.2015 - 01.2020
Bachelor of Arts - Interior Design
Torrens University Australia
High School Diploma -
Stanthorpe State High School
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