Summary
Overview
Work History
Education
Skills
Timeline
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JOSNA ANNA JOHN

Brisbane City

Summary

Experienced in operations management, team leadership, and customer service with a proven track record of streamlining operations and enhancing customer service at Auseana Group. Skilled in staff supervision, reporting, and ensuring compliance with safety regulations. Demonstrated expertise in external relations through roles at UQ Korean International Student Society and as a Student Ambassador Coordinator at QUT. Boosted student engagement and represented the university at key events. Strong background in managing high-volume operations and delivering exceptional service.

Overview

3
3
years of professional experience

Work History

Assistant Operations Manager

Auseana Group Pty Ltd
04.2024 - 04.2025
  • Streamlined operational workflow across 4 venues (Shabu House, Hanwoori Korean BBQ, Alta Cafe, Akah Chicken) increasing overall efficiency and reducing operational delays.
  • Experience working with various POS systems, including Redcat, Medinarra, Square, and Swift, efficiently processing transactions, managing sales data, and ensuring accurate order tracking across venues.
  • Supervised and mentored staff, optimizing scheduling to meet peak business hours and improve customer service.
  • Prepared detailed operational reports, providing data-driven insights to support strategic planning and decision-making.
  • Enforced company policies and safety regulations, maintaining compliance and ensuring a safe working environment.
  • Resolved customer complaints and issues in a timely manner, enhancing service quality and boosting customer satisfaction.

Sales Associate

Zara
11.2024 - 01.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Director of External Relations

UQ Korean International Student Society
11.2022 - 11.2024
  • Participate in team meetings to organize and manage sponsorship/partnership arrangements.
  • Liaise with our sponsors/partners via meeting them and sending emails.
  • Facilitate and plan networking events by liaising with professionals in industry.

Student Ambassador Coordinator

Queensland University of Technology
10.2022 - 11.2024
  • Represented the university at various events, including open days, orientation sessions, and career fairs, by providing prospective students information about academic programs, campus facilities, and student support services.
  • Acted as a liaison between current students and university staff, gathering feedback on student experiences, addressing concerns, and suggesting improvements to enhance student satisfaction and engagement.

Supervisor

Shabu House
08.2022 - 08.2024
  • Managed bar operations during peak hours, serving over 400 customers daily, preparing and serving a wide range of drinks efficiently while maintaining a high standard of customer service.
  • Led the seating arrangement process, ensuring optimal table assignments and effective guest flow to maximize seating capacity during busy times, improving overall service efficiency.
  • Supervised and coordinated the front-of-house team, ensuring smooth operations, delegating tasks, and providing guidance during high-traffic periods
  • Processed customer payments and maintained cash drawer accuracy, ensuring all transactions were handled properly and efficiently.
  • Provided exceptional customer service in a fast-paced environment, managing customer complaints and resolving issues promptly to ensure customer satisfaction.

Education

Bachelor of Nursing - Health

Queensland University of Technology
08-2025

Skills

  • Staffing coordination
  • Complaint resolution
  • Effective communication
  • Team leadership
  • Project management
  • Customer engagement

Timeline

Sales Associate

Zara
11.2024 - 01.2025

Assistant Operations Manager

Auseana Group Pty Ltd
04.2024 - 04.2025

Director of External Relations

UQ Korean International Student Society
11.2022 - 11.2024

Student Ambassador Coordinator

Queensland University of Technology
10.2022 - 11.2024

Supervisor

Shabu House
08.2022 - 08.2024

Bachelor of Nursing - Health

Queensland University of Technology

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JOSNA ANNA JOHN