ANNA Kakakios
TOOGOOLAWAH,QLD
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks. Upbeat, customer-focused Sales Associate with 8 years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
7
7
years of professional experience
Work History
Retail Worker
IGA
Esk, Qld
12.2016 - Current
- Cleaned and sanitized menus, tables and chairs when appropriate.
- Maintained cleanliness of store by organizing shelves and displays according to company standards.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection and ordering, providing helpful advice and information.
- Handled customer inquiries in a courteous and professional manner.
- Used company-approved cleaning supplies to sanitize kitchen areas.
- Maintained accurate records of customer orders, returns, refunds and exchanges.
- Answered customer questions and resolved complaints by offering refunds or replacement items.
- Processed payments using a variety of methods, including cash, debit cards, and credit cards.
- Stocked merchandise on shelves throughout store in an organized fashion.
- Coached new personnel to verify staff employees followed company procedures and protocols.
- Provided excellent customer service to ensure repeat business.
- Performed opening and closing duties as assigned, such as setting up the sales floor for business hours.
- Checked expiration dates on products to ensure freshness.
- Cross-checked invoices against purchase orders to verify accuracy of items received.
- Answered phones to take incoming orders or address customer concerns.
- Created reports on inventory levels, sales volumes, stock movements and other relevant data.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Greeted guests with friendliness and professionalism.
Education
High School Diploma -
GROVES CHRISTRIAN COLLAGE
QLD11-2017
Skills
- Store Cleaning
- Loss Prevention
- Order Processing
- Shipment Receiving
- Cash Handling Accuracy
- Display Maintenance
- Professional Appearance
- Store Maintenance
- Stock Replenishment
- POS System Operation
- Complaint Handling
- Payment Processing
- Customer Assistance
- Cash Register Operation
- Conflict Resolution Techniques
Timeline
Retail Worker
IGA
12.2016 - Current
High School Diploma -
GROVES CHRISTRIAN COLLAGE
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