ANNA KELLEY
Perth
Summary
Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations.
Overview
27
27
years of professional experience
Work History
Hybrid - Branch Manager /Home Loan Consultant
Defence Bank Limited
10.2021 - Current
- Lead branch operations, ensuring compliance with regulatory standards and internal policies.
- Develop strategies to enhance customer service and optimize branch performance.
- Mentor and train staff on banking products, services, and best practices.
- Continuously monitor branch performance against key performance indicators, taking corrective actions if needed to ensure objectives are met or exceeded.
- Maintaining friendly and professional customer interactions.
- Improve customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Collaborate with senior leadership on strategic planning initiatives to align branch objectives with Defence Bank goals.
Branch Manager
Defence Bank Limited
03.2015 - 09.2021
- Maintaining friendly and professional member interactions.
- Training and assessing employee performance and developing improvement plans.
- Meeting deadlines by proactively managing individual and team tasks.
- Recommending loan approvals and declines based on customer loan application reviews.
- Actively work to build branch reputation and develop relationships to increase community and industry visibility.
- Maintaining confidentiality of bank records and member information to prevent mishandling of data and potential breaches.
- Selling and cross-selling bank products to new and existing members.
Rental Property Manager
H & N Perry
11.2013 - 11.2014
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained operational facilities attractive to potential tenants by organising regular maintenance, major repairs and capital improvement projects.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident regulations.
Temporary Project Administrator
Spatial Property Group
06.2013 - 08.2013
- Sales administration.
- Assisting Sales Manager and General Manager with land and build approvals, liaising with local councils, local building companies and sales representatives.
SME Sales Coordinator
Vodafone New Zealand Ltd
10.1998 - 06.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Skills
- Operational reporting
- Event coordination
- Coaching and mentoring
- Customer engagement
- Effective workload management
- Loan documentation
- Regulatory compliance
- Proactive and focused
- Detail-oriented approach
- Sales support
PERSONAL STRENGTHS
- Works well autonomously.
- Productive team member.
- Efficient time management.
- Effective written and oral communication.
- Excellent organisation skills.
- Ability to make decisions quickly.
- Comprehensive knowledge of various operating systems.
- Quick learner.
- Great sense of humor!
Timeline
Hybrid - Branch Manager /Home Loan Consultant
Defence Bank Limited
10.2021 - Current
Branch Manager
Defence Bank Limited
03.2015 - 09.2021
Rental Property Manager
H & N Perry
11.2013 - 11.2014
Temporary Project Administrator
Spatial Property Group
06.2013 - 08.2013
SME Sales Coordinator
Vodafone New Zealand Ltd
10.1998 - 06.2013
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