ANNA KELLEY
Perth
Summary
Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations.
Overview
27
27
years of professional experience
Work History
Hybrid - Branch Manager /Home Loan Consultant
Defence Bank Limited
Perth
10.2021 - Current
- Lead branch operations, ensuring compliance with regulatory standards and internal policies.
- Develop strategies to enhance customer service and optimize branch performance.
- Mentor and train staff on banking products, services, and best practices.
- Continuously monitor branch performance against key performance indicators, taking corrective actions if needed to ensure objectives are met or exceeded.
- Maintaining friendly and professional customer interactions.
- Improve customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Collaborate with senior leadership on strategic planning initiatives to align branch objectives with Defence Bank goals.
Branch Manager
Defence Bank Limited
HMAS Stirling, WA
03.2015 - 09.2021
- Maintaining friendly and professional member interactions.
- Training and assessing employee performance and developing improvement plans.
- Meeting deadlines by proactively managing individual and team tasks.
- Recommending loan approvals and declines based on customer loan application reviews.
- Actively work to build branch reputation and develop relationships to increase community and industry visibility.
- Maintaining confidentiality of bank records and member information to prevent mishandling of data and potential breaches.
- Selling and cross-selling bank products to new and existing members.
Rental Property Manager
H & N Perry
Mandurah, WA
11.2013 - 11.2014
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained operational facilities attractive to potential tenants by organising regular maintenance, major repairs and capital improvement projects.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident regulations.
Temporary Project Administrator
Spatial Property Group
Applecross, WA
06.2013 - 08.2013
- Sales administration.
- Assisting Sales Manager and General Manager with land and build approvals, liaising with local councils, local building companies and sales representatives.
SME Sales Coordinator
Vodafone New Zealand Ltd
Christchurch, New Zealand
10.1998 - 06.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Skills
- Operational reporting
- Event coordination
- Coaching and mentoring
- Customer engagement
- Effective workload management
- Loan documentation
- Regulatory compliance
- Proactive and focused
- Detail-oriented approach
- Sales support
PERSONAL STRENGTHS
- Works well autonomously.
- Productive team member.
- Efficient time management.
- Effective written and oral communication.
- Excellent organisation skills.
- Ability to make decisions quickly.
- Comprehensive knowledge of various operating systems.
- Quick learner.
- Great sense of humor!
Timeline
Hybrid - Branch Manager /Home Loan Consultant
Defence Bank Limited
10.2021 - Current
Branch Manager
Defence Bank Limited
03.2015 - 09.2021
Rental Property Manager
H & N Perry
11.2013 - 11.2014
Temporary Project Administrator
Spatial Property Group
06.2013 - 08.2013
SME Sales Coordinator
Vodafone New Zealand Ltd
10.1998 - 06.2013