Proven track record in enhancing pet well-being and customer satisfaction at Heavenly Creations Pet Parlour, showcasing skills in customised dog grooming and empathetic animal care. Demonstrated efficiency and adaptability across roles, including swim instructing for children of different ages at Mount Annan Leisure Centre and nightfill (stocking) at Coles Supermarket. Excelled in team collaboration and maintaining high hygiene standards, contributing to increased client retention and positive educational outcomes for students.
Work History
Dog Grooming Assistant
Heavenly Creations Pet Parlour
Enhanced overall appearance of dogs by providing regular baths, brushing, nail trimming, ear cleaning, and teeth brushing.
Maintained a safe and hygienic work environment, ensuring the well-being of both pets and staff members.
Worked collaboratively to ensure efficient scheduling and smooth daily operations within the salon.
Assisted head groomer with advanced procedures such as de-matting fur or treating skin conditions under supervision.
Continuously improved efficiency within the salon by identifying areas for improvement in workflow processes and implementing changes as necessary with guidance from employer.
Soothed anxious or nervous pets through gentle handling techniques, creating a calming atmosphere during their visit.
Provided outstanding customer service by addressing any concerns or inquiries from pet owners promptly and professionally.
Contributed to increased client retention through personalized interactions with pet owners during appointments.
Supported marketing efforts by taking high-quality photos of freshly groomed pets for use on social media platforms and promotional materials.
Ensured all tools were properly sanitized between uses to maintain strict hygiene standards required within the industry.
Assisted head groomer in completing grooming tasks, resulting in a streamlined and timely process for clients.
Kept cages, kennels, play yards, and grooming areas neat and clean.
Monitored animals for behavioral problems and signs of health issues.
Swimming Instructor
Mount Annan Leisure Centre
Developed strong relationships with students to foster trust and rapport, enabling more effective instruction.
Organized and taught swimming lessons to children of various ages.
Implemented ongoing assessments of student progress, adjusting lesson plans accordingly to ensure continued growth in abilities.
Increased class engagement with interactive activities and games focused on various swimming techniques.
Improved student confidence in water by providing individualized feedback and personalized instruction.
Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
Taught daily swim instruction to students varying in ages and skill levels.
Took notes strengths and weaknesses of each child in class to track progress.
Collaborated with colleagues to develop comprehensive swim programs for participants of all ages and skill levels.
Contributed to a positive work culture among colleagues through open communication, teamwork, and mutual respect while striving to deliver exceptional aquatic education experiences for all students.
Prepared equipment before each class class and stored items promptly after classes.
Maintained control and safety of class and kept children in flotation always within arm's reach.
Communicated clearly and positively with parents to ensure expectations were met and exceeded.
Nightfill
Coles Supermarket
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Demonstrated respect, friendliness and willingness to help wherever needed.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Education
Higher School Certificate -
Mount Annan Christian College
Mount Annan, NSW
2024
First Aid -
Mount Annan Leisure Centre
Mount Annan, NSW
2023
Skills
Customised washing and drying of dogs
Reassuring and being empathetic to dogs when uncertain or uncomfortable
Efficiency in the face of challenges
Delicacy while being effective
Customer Service with great interpersonal skills
High level care of people and animals particularly small, aged, disabled and vulnerable
Hard Working in any environment
Volunteering
From 2016 up to 2024 I volunteered in a number of capacities at churches in Sydney. This included: