Anna Kourlinis
Summary
Versatile professional with a proven track record in the Australian Tax Office, adept at managing high-stress situations and resolving customer complaints with empathy, enhancing loyalty. Demonstrates critical thinking and client support skills, excelling in roles from customer service to house renovation and personal care, ensuring high-quality outcomes and satisfaction.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Australian Tax Office
01.2018 - 03.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
House Renovator
Self Employed
06.2013 - 01.2018
- Carefully coordinated all specifications and plans with the interior designer to keep projects running smoothly and efficiently.
- Smoothed, sanded, primed and painted walls.
- Demonstrated strong attention to detail during all aspects of renovation work, resulting in a polished finished product that exceeded sales expectations.
- Completed all aspects of painting tasks by spraying, rolling, brushing and cutting.
- Collected and hauled away trash, broken furniture and other debris.
- ensured timely payment of contractors.
Personal Carer
Private Household
03.2006 - 05.2013
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support during difficult times, offering companionship and empathy to enhance mental wellbeing.
- Facilitated activities of daily living such as grooming, dressing, and personal hygiene for increased self-esteem and confidence among patients.
- Provided safe mobility support to help patients move around personal and public spaces.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Enlivened my parents and partners day through their various treatments with dignity and humour.
Education
Certifcate - Get That Job
Sarina Russo
Melbourne, VIC03-2025
Certificate 3 - Family And Community Services
Online Course Alfie
Melbourne, VIC09-2013
Skills
- Client Support
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Australian Tax Office
01.2018 - 03.2018
House Renovator
Self Employed
06.2013 - 01.2018
Personal Carer
Private Household
03.2006 - 05.2013
Certifcate - Get That Job
Sarina Russo
Certificate 3 - Family And Community Services
Online Course Alfie
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