Anna Lakic
Kensington,NSW
Summary
Hardworking employee enthusiastic about mastering the sales industry. Pursues opportunities to develop new sales skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Learning & Development Officer
Parliament House
01.2024 - Current
- Designing and implementing learning strategies for senators and members
- Managing training programs for members in parliament
- Provide professional development resources for Commonwealth parliamentary workplaces.
Sales & Admin
Plus Fitness
01.2023 - 01.2024
- Receptionist and switchboard operator
- Scheduling new client consultations and lead generation tracking and management
- Onboarding and welcome path for new members and re-engaged members
- General receptionist duties and Assistant duties to senior management
- Scheduled personal training sessions and maintained / updated appointment calendars
- Basic accounting duties including payment collection, renewal of memberships, and resolution of billing issues.
Sales consultant
Next Gen Health Club
02.2022 - 01.2023
- Identify and generate new leads through various methods such as referrals, cold calling, and marketing campaigns
- Conduct initial consultations with potential members to understand their fitness goals and needs
- Provide detailed information about gym memberships, services, and programs
- Close sales and assist new members with the enrollment process
- Upsell additional services such as personal training, group classes, and special programs
- Maintain relationships with existing members to ensure retention and satisfaction
- Address and resolve any member inquiries or issues promptly
- Track sales and prepare regular reports on membership sales performance.
Swim instructor
Aquatic achievers
01.2020 - 12.2022
- Swim instructor for ages 6 months to 12 years
- Teaching water safety along with basic aquatic survival and rescue skills
- Planning lessons and implementing teaching strategies for the lesson
- Supervision of group swimming sessions and private sessions
- Developing water familiarisation, buoyancy and mobility in my students
- Teaching safer diving skills.
Education
Bachelor of Accounting And Finance -
University of Canberra
ACT12.2025
Skills
- Confident communication and customer service skills
- MS Office and Programming Skills (Cert II in Applied Digital Technologies)
- Hospitality Cert III & RSA Certificate
- First aid certificate & WWVP license
- The duke of Edinburgh’s award
- Certificate in Swimming & Water Safety
- Languages - English and Serbian
- Currently studying Bachelor of Commerce (Accounting and Finance)
Resume
Hardworking and dedicated professional with extensive experience providing office support in high-volume client settings and a solid background in sales. Proficient and effective in creating schedules, making appointments, and delivering exceptional customer service. Consistently commended for managing front desk settings with poise and grace, alongside a variety of administrative duties. Eager to leverage my sales experience and bring my characteristic passion and commitment to excellence to a new team of professionals. Previous roles include Sales Representative, Administrative Assistant, Customer Service Representative, Instructor, and Supervisor. Excel at prioritizing tasks, working collaboratively within a team, and following through to achieve business objectives. Proven track record in sales, with strong interpersonal and negotiation skills, and a commitment to achieving targets. Currently pursuing a Bachelor's degree in Accounting and Finance, with a strong foundation in financial principles and business operations.
Phone - Mobile
0415 784 262
References
- Ms Jennifer Stergiou, Manager Aquatic Achievers, 0422 353 166
- Mr Robert Dardano, Fat Prophets, 0421 528 000
Timeline
Learning & Development Officer
Parliament House
01.2024 - Current
Sales & Admin
Plus Fitness
01.2023 - 01.2024
Sales consultant
Next Gen Health Club
02.2022 - 01.2023
Swim instructor
Aquatic achievers
01.2020 - 12.2022
Bachelor of Accounting And Finance -
University of Canberra
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