Anna Le
30-32 Raymond Street, Bankstown,NSW
Summary
- Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.
- To seek and maintain casual position that offers professional challenges, helping me improve interpersonal skills, time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Administrator
Pacific Empire
06.2021 - Current
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Collected, validated and distributed information to employees.
- Monitoring inventory level, including monthly imports of containers from China, good receiving, warehouse allocation, frequent stock-take, stock-adjustment
- Managing the order shipments orders are shipped in timely manner
- Solving all problems such as missing items, wrong delivery, wrong items delivered
Customer Service Assistant
Dopa By Devon
10.2019 - Current
- Answered customer questions about product availability and shipment times.
- Submitted completed orders quickly to maximize delivery efficiency.
- Capitalized on upsell opportunities by suggesting best-fit offerings from available company products and services.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Stocked shelves and managed inventory
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Communicated professionally with colleagues and customers
CUSTOMER SERVICE ASSISTANT
EATFUH
01.2020 - 12.2021
- Providing a high standard and professional customer service in person and over phone.
- Providing customers advice, guidance on product selections.
- Having responsibility of dealing with customer inquiries and complaints.
- Supervising and training new staff, make sure them do their job properly
- Processing customer payment and customer refund when required.
- Making the orders and drinks
- Taking and serving food and drink orders and up-sell additional products
- Ensuring all front of house areas are clean, tidy and ready for service
- Maintaining kitchen supplies, involve in stock control, stocking shelves with merchandise.
- Processing stock invoices and matched to purchase orders.
- Assisting store manager with processing invoices and reconciliation of supplier statements.
- Generating payment summary for manager to review before making payment.
Bar Waitress
OLIVER BROWN
07.2017 - 12.2018
- TTook drink and food orders, detailed new menu items and specials, and recommended add-ons.
- Greeted customers, working in fast-paced coffee shop with energy and enthusiasm.
- Performed opening and closing duties within bar area according to schedule.
- Cleared plates and utensils, cleaned table and chairs, and prepared new place settings.
- Handled complaints and questions relating to drinks or food promptly.
- Assisted other bar staff with seating and taking orders when backed-up or unavailable.
- Maintained clean and organized bar area.
- Communicated with guests to record orders and assess needs.
- Collected dirty flatware and glassware to deliver to sanitizing station.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- To be able to make latte art based on the orders
Education
MBA - Business Administration
Western Sydney University
Sydney, NSW07.2019
Skills
- Collaborative Environments
- Understanding Customer Needs
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Work Planning and Prioritization
Referees
Joyce Tran
Supervisor
Dopa By Devon
Shop 5/6, 2 Little Hay St, Haymarket NSW 2000
E: Joycetran0909@gmail.com
Phone: 0451083265
She is my supervisor in the restaurant
Timeline
Administrator
Pacific Empire
06.2021 - Current
CUSTOMER SERVICE ASSISTANT
EATFUH
01.2020 - 12.2021
Customer Service Assistant
Dopa By Devon
10.2019 - Current
Bar Waitress
OLIVER BROWN
07.2017 - 12.2018
MBA - Business Administration
Western Sydney University
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