Anna Le
Canberra,Australia
Summary
Responsible professional with several years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and supporting team success. Quickly clears and resets tables, restocks supplies and cleans up spills.
Seeking a casual/ part-time position to further enhance interpersonal, time management, and problem-solving skills.
Overview
7
7
years of professional experience
Work History
WAITRESS
Phamous Kitchen-Contemporary Vietnamese
Balmain, NSW
06.2023 - 07.2024
- Took the orders and assist guests in menu selection
- Answered all questions from customers and recommended the top menu items in the restaurant
- Handled telephone orders and reservations
- Made the hot & cold drinks, cocktails, mocktails, serve various wines & beers to customers
- Set up the tables and maintain the front area clean and tidy
- Processed the customer payments accurately and promptly.
FOH/WAITRESS
Dopa By Devon
Haymarket, NSW
10.2019 - 06.2023
- Made hot/cold drinks, basic latte art and desserts
- Submitted completed orders quickly
- Capitalized on upsell opportunities by suggesting best-fit offerings from available company products and services
- Investigated and resolved customer inquiries and complaints
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
- Trained new personnel regarding company operations, policies and services.
FOH/WAITRESS
EATFUH
Chatswood, NSW
01.2020 - 12.2021
- Provided a high standard and professional customer service in person and over phone
- Had responsibility of dealing with customer inquiries
- Processed customer payment and customer refund when required
- Made the orders and drinks
- Ensuring all front of house areas are clean, tidy
- Processed stock invoices and matched to purchase orders
- Assisted store manager with processing invoices and reconciliation of supplier statements.
ALL-ROUNDER
Oliver Brown
Sydney International Airport
07.2017 - 12.2019
- Took drink and food orders, and up-sales
- Made the orders correctly and fast
- Greeted customers, working in fast-paced coffee shop with energy and enthusiasm
- Performed opening and closing
- Handled complaints and questions of customers.
Education
BACHELOR OF BUSINESS AND COMMERCE -
Wester Sydney University
Sydney, NSW01.2019
Skills
- Organizational Skills
- Time Management
- Customer Service
- Problem-Solving
- Multitasking
- Menu Recommendations
References
NI PHAM, Phamous Kitchen in Balmain, 0406141429, nie.vo2007@gmail.com
Timeline
WAITRESS
Phamous Kitchen-Contemporary Vietnamese
06.2023 - 07.2024
FOH/WAITRESS
EATFUH
01.2020 - 12.2021
FOH/WAITRESS
Dopa By Devon
10.2019 - 06.2023
ALL-ROUNDER
Oliver Brown
07.2017 - 12.2019
BACHELOR OF BUSINESS AND COMMERCE -
Wester Sydney University
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