Anna Lindgren
Bateau Bay,NSW
Summary
Adept at delivering exceptional customer service, demonstrated through a proven track record at Mingara Medical, ING Australia and Bakehouse Cafe. I excel in conflict resolution and patient understanding, consistently finding effective solutions while maintaining empathy and composure in challenging situations. My leadership and interpersonal communication abilities have significantly enhanced customer satisfaction and operational efficiency. I am an honest and reliable hard worker who consistently demonstrates trustworthiness and dedication in every task I undertake.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Mingara Medical
01.2018 - Current
- Checked patient demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organised paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Kept waiting room neat and organized by stacking magazines, removing trash, and general cleaning.
- Supported office staff and operational requirements with administrative tasks.
- Transcribed phone messages and relayed to appropriate personnel.
- Relieving office manager.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Customer Care Specialist
ING Bank (Australia) Limited (ING)
09.2017 - 11.2017
- Completed 3 weeks of intense product, policy and privacy training and procedures.
- Adhere to strict roster scheduling.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Verified accuracy of customer account information and updated when necessary.
- Adhering to Key Performance Indicators within the workplace to benefit personal and business growth.
- Completed all Workplace Health and Safety requirements.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Senior Sales Assistant
The Bakehouse Cafe
10.2011 - 08.2017
- Provided customers with detailed information about products while learning about personal needs, budget and desires of each person.
- Checked with customers after sales to determine satisfaction and offer additional services.
- Accepted and processed cash and card payments.
- Opened and closed the store being responsible for multiple store keys.
- Responsible for the operation of the store during weekend hours, leading junior staff in their roles.
- Experienced in health, safety and welfare practices.
- Thorough experience of maintaining cleanliness and tidiness of all food areas and floors.
- Competent barista skills.
- Competent waitressing skills.
Education
Bachelor of Social Work (Honours) -
The University of Newcastle
Ourimbah2024
Completed Year 12 And Obtained ATAR -
Tuggerah Lakes Secondary College
The Entrance 2015
Completed Year 10 And Obtained ROSA -
Tuggerah Lakes Secondary College
Tumbi Umbi2013
Skills
Deliver outstanding customer service with a positive and enthusiastic attitude
Demonstrate exceptional customer service skills through active listening and empathetic understanding of customer’s/patients’ needs
Exceptional interpersonal communication skills in person and via telephone
Strong ability to work independently and/or with a team
Proficient management in managing and resolving conflicts in a calm and professional manner
Strong problem-solving skills to quickly address and resolve customer and patient complaints and concerns
Knowledgeable experience about patient confidentiality and privacy laws to ensure sensitive information is handled appropriately
Strong leadership skills by taking ownership and responsibility
Ability to use a computer at an experienced level
Ability to use a cash register and Eftpos/Tyro machines at an experienced level
Certification
Qualifications
· First Aid and CPR Certificate
· Dealing with Difficult Patients Certificate
· Medical Receptionists Triage Course
· Mental Health First Aid Certificate
Hobbies
I love spending time with family and friends, taking my dog for a morning walk, and going to the gym.
References
Kate Herron
Business Manager - Mingara Medical
Contact Number: 0414529896
April Walters
Practice Manager – Mingara Medical
Contact Number: 0432945109
Dr Christopher Lloyd
General Practitioner - Mingara Medical
Contact Number: 0450658789
Rachel Cousins
Clinical Team Leader (Social Worker) – Headspace
Contact Number: 0401007243
Timeline
Medical Receptionist
Mingara Medical
01.2018 - Current
Customer Care Specialist
ING Bank (Australia) Limited (ING)
09.2017 - 11.2017
Senior Sales Assistant
The Bakehouse Cafe
10.2011 - 08.2017
Bachelor of Social Work (Honours) -
The University of Newcastle
Completed Year 12 And Obtained ATAR -
Tuggerah Lakes Secondary College
Completed Year 10 And Obtained ROSA -
Tuggerah Lakes Secondary College
Similar Profiles
Chelsea BucklandChelsea Buckland
Chef at MingaraChef at Mingara
Sienna DavisSienna Davis
Front Desk Receptionist at Mingara Recreational ClubFront Desk Receptionist at Mingara Recreational Club
Maddison GreenMaddison Green
Kfc Worker at Kfc MingaraKfc Worker at Kfc Mingara