Anna-Louise Hales
Mount Barker,WA
Summary
Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments and social activities. Well-organized and compassionate with good relationship-building skills. Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care.
Overview
37
37
years of professional experience
Work History
Individual Support Worker
Hall and Prior
Mount Barker, WA
11.2020 - Current
- Understood and followed oral and written directions.
- Provided daily personal care to elderly clients, including bathing and toileting.
- Monitored vital signs and reported changes to medical staff.
- Encouraged clients to participate in activities such as physical therapy, social events, and arts and crafts.
- Transported clients to appointments and recreational outings.
- Assisted with range of motion exercises and other therapeutic activities under the guidance of a Physical Therapist or Occupational Therapist.
- Supported clients in medication management by reminding them when to take medications, providing assistance with opening containers., as needed.
- Administered basic first aid treatments as needed.
- Collaborated with family members and healthcare providers on best practices for client care.
- Maintained accurate records of client progress, treatment plans, and any incidents that occurred during shifts.
- Engaged clients in meaningful conversations about their lives and interests.
- Provided emotional support to clients who were feeling overwhelmed or anxious about their health condition or life circumstances.
- Created a safe environment for all clients by following safety protocols at all times.
- Organized living spaces according to safety standards, ensuring that items were not blocking pathways or creating hazards.
- Cleaned up after meals; washed dishes; tidied living areas.
- Provided companionship through conversation and shared activities.
- Developed trusting relationships with both clients and their families.
- Maintained safe and clean environment for client by performing light housekeeping and laundry.
- Supported bathing, dressing and personal care needs.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Improved patient outlook and daily living through compassionate care.
- Followed care plan and directions to administer medications.
- Laundered clothing and bedding to prevent infection.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Reported concerns to nurse supervisor to promote optimal care.
- Assisted clients with maintaining good personal hygiene.
- Recorded client status progress and challenges in logbooks and reports.
Shop Seller
self
Albany, WA
03.1987 - 08.1990
- Greeted customers and provided assistance with product selection.
- Organized store shelves to keep merchandise organized and easy to locate.
- Performed cashier duties such as processing payments, issuing receipts, and handling returns.
- Provided excellent customer service by responding promptly to customer inquiries.
- Managed stockroom operations, including receiving shipments and organizing goods for sale.
- Conducted regular price checks to ensure prices were up-to-date on store shelves.
- Handled customer complaints professionally and courteously.
- Performed daily opening and closing procedures according to company policies.
- Adhered strictly to cash handling procedures when dealing with monetary transactions.
- Maintained work area organization and cleanliness to uphold production levels and safety standards.
- Received items and orders and checked items for quality and accuracy against documentation.
- Organized supplies and tracked stock levels to maintain inventory records and request reorders.
Education
GED -
Great Southern Region of TAFE
Albany, WA12-2020
High School Diploma -
North Albany Senior High School
Albany, WA12-1986
Skills
- Recreational Activities
- Personal care assistance
- Meal Preparation
- Care Plan Adherence
- Compassionate client care
- Documentation
- Chronic Disease Management
- Incident Reporting
- Progress Documentation
- Indirect Patient Care
- Patient Care
- Disability Awareness
- Medication and Appointment Reminders
- Client Transportation
- Supportive Companionship
- Flexible Schedule
- Dependable and Responsible
- Dementia Care
- Medication Administration
- Strong Ethics
- Compassionate communication
- First aid and safety
- COVID-19 Safety Policies
- Emotional Support
Affiliations
- Art and Craft
- Animal Care
- Sewing
References
References available upon request.
Timeline
Individual Support Worker
Hall and Prior
11.2020 - Current
Shop Seller
self
03.1987 - 08.1990
GED -
Great Southern Region of TAFE
High School Diploma -
North Albany Senior High School
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