Anna Lusmore
South Toowoomba,QLD
Summary
Developed excellent administrative and communication skills in fast-paced academic environment. Demonstrated ability to manage multiple tasks, handle sensitive information confidentially, and interact effectively with diverse populations. Looking to transition into new field, leveraging these transferrable skills to contribute positively to new organization.
Overview
9
9
years of professional experience
Work History
Admissions Assistant (Volunteer)
Mater Hospital
01.2015 - 12.2017
- Supported admissions team in achieving admission goals with diligent application review and decision-making processes.
- Maintained up-to-date knowledge of hospital policies, procedures, and programs to provide informed guidance to patients.
- Assisted patient with admissions packet and served as point of contact throughout admissions process.
- Streamlined application processes by implementing efficient organizational systems and database management.
- Contributed to continuous improvement initiatives by providing valuable feedback on office policies and procedures, aiding in the refinement of admission processes.
- Established efficient filing systems for applicant documentation, reducing time spent searching for vital records when needed.
- Handled financial transactions such as application fee payments securely while maintaining accurate records of revenue generated from these sources.
- Managed office inventory and supplies, ensuring smooth daily operations and cost effectiveness.
- Coordinated appointment schedules between prospective patient and admissions, maximizing availability for consultations on admission options.
Flight Attendant
QCatering
09.2015 - 03.2016
- Achieved a high level of cleanliness within designated areas, adhering to strict governmental guidelines for food processing facilities.
- Increased overall efficiency of food processing lines by redesigning workflows and plant layouts.
- Ensured proper sanitation standards for food processing areas, adhering to industry regulations and guidelines.
- Worked extensively in hands-on food processing environment before developing expert focus on food safety.
- Maintained cleanliness of workstations to uphold strict sanitary standards required in food processing environments.
- Streamlined food processing procedures for increased efficiency and reduced waste.
- Protected public health by inspecting food processing facilities for proper sanitation and compliance with safety standards.
- Stocktake of food trolleys for flights
Crew Trainer
McDonalds
01.2009 - 12.2014
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Maintained current knowledge of all team position requirements.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
- Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
- Assisted in the development of standard operating procedures, ensuring consistency across all tasks performed by the crew.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
Education
Certificate III - Retail Operations
TBC
BrisbaneBachelor of Science - Zoology
University of Queensland
Brisbane, QLDCertificate III - Business Administration (Medical)
TBC
BrisbaneBachelor of Helath Science - Paramedicine
Queensland University of Technology (QUT)
11-2013
Skills
- 7 years of Customer Service
- Training of new staff members
- Office administration
- Microsoft office experience
- Sales experience
- Academic advising
- Confidentiality
- Admission documentation completion
- Admissions correspondence
- Customer and client relations
- Spreadsheet tracking
- Meeting arrangements
Timeline
Flight Attendant
QCatering
09.2015 - 03.2016
Admissions Assistant (Volunteer)
Mater Hospital
01.2015 - 12.2017
Crew Trainer
McDonalds
01.2009 - 12.2014
Certificate III - Retail Operations
TBC
Bachelor of Science - Zoology
University of Queensland
Certificate III - Business Administration (Medical)
TBC
Bachelor of Helath Science - Paramedicine
Queensland University of Technology (QUT)
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