- Concluded a 2-year volunteer role with the Transport Multicultural Network
- Founded a non-profit organisation celebrating the Philippines culinary history and culture
- Food Photography
- Volunteering in community events to promote diversity and culture
- Bush walking and mindfulness
Anna Manlulo
Project Support Officer
Sydney
Summary
Experienced office management and administration professional, optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable and works effectively with cross-functional teams in ensuring operational and service excellence. Strong understanding of the procurement processes in Transport. My management experience overseas developed my strategic mindset where on the job, I foster innovative solutions to improve processes to address organisation priorities, resources and team goals. Organized and dependable at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
12
12
years of post-secondary education
1
1
Language
Work History
Ministerial Services Officer
Transport for NSW - People, Comms & Workplaces
03.2025 - Current
- Assist with the coordination and collation of information in the Roads, Maintenance and Resilience division to ensure input into Ministerial and Executive products and services, including briefings, correspondence, is complete, accurate and timely.
- Assist with coordinating the timely development of critical papers such as PQs and documentation required for Ministerial and Executive meetings, Budget Estimates
- Monitor emerging issues, trends and changes in the environment to anticipate shifts in the information and knowledge management needs of the division and to proactively meet stakeholder and customer requests, such as currency of previous correspondence on repairs and maintenance
- Establish effective relationships with key stakeholders both internally and externally, specifically supporting the Roads, Maintenance & Resilience Division for increased collaboration opportunities.
- Facilitate collaboration between branches, improving efficiency and effectiveness in handling cross-jurisdictional cases.
- Contribute to developing and updating process documents for effective and efficient management of Min Corro products
Administration Officer
PIP Program Management & Prioritisation
01.2025 - 03.2025
- Supported the newly established branch within the new PIP Division
- Managed and trained staff using the Branch Register, a SharePoint based action tracking system to monitor multiple correspondences from MO and other related tasks and action items arising as required
- Developed a comprehensive user guide for the team, improving productivity and transparency, clarity and efficiency.
- Updated the branch org structure and communicate any changes as required
- Worked with other team members within the branch and other divisions to assist with branch initiatives
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Volunteer: Transport Multicultural Network as Comms Lead, creating collaterals s to promote the network's membership, activities and transport wide initiatives, including newsletters
Business Coordinator (Secondment)
Safety, Environment, Policy & Regulation
09.2024 - 12.2024
- Maintained accurate records by implementing efficient documentation systems that facilitated information retrieval when needed.
- Collaborated with the different on special projects, contributing valuable insights from a coordinator''s perspective to enhance overall outcomes.
- Raised property accuracy and accountability by creating new automated tracking method.
- Coordinated with external contractors for supply of resources for Dep Sec activities, such as the Long Service Leave awards.
- Volunteer: Transport Multicultural Network as Comms Lead, creating collaterals s to promote the network's membership, activities and transport wide initiatives, including newsletters
Administration Officer
Transport For NSW - Regional and Outer Metro
01.2024 - 09.2024
- Processed purchase orders, service contracts and invoice tracking reports
- Prepared agenda and slide decks and took notes at team meetings and created follow up tr
- Diary management, coordinating meetings and arrange travel requirements for regional trips
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures, specifically records and file management structure of the team
- Oversaw successful planning and execution of staff meetings, planning sessions and events.
- Communicated organisation wide initiatives, special dates, and important administrative to the team thru
meetings and e-mail reminders - Aided colleagues and managers with ad-hoc administration tasks
- Developed a SharePoint based action register to monitor multiple project related tasks and actio items arising from team meetings
- Coordinated with TSS, IT and HR to manage and assist procurement requirements for contractors and suppliers. department to handle payroll and personnel databases.
- Working with other team members to help with special projects of varying degrees of complexity, including reviewing and proofreading strategic plans
- Worked on developing a seamless file system for the team, including creating a local business guide to improve productivity
- Volunteer: Transport Multicultural Network as Comms Lead, creating collaterals s to promote the network's membership, activities and transport wide initiatives, including newsletters
Project Support Officer (secondment)
Sydney Metro - Information Technology
03.2023 - 12.2023
- Executive support to the Chief Information Officer for all administrative and ad hoc tasks
- Planning, coordinating and managing administrative tasks, including fortnightly and monthly reports required from the Leadership team, handling confidential and sensitive information with discretion and tact.
- Arranging internal meetings, provided supporting information, minutes and agenda, and catering when required
- Facilitate fortnightly webinars for the team as part of the branch learning and development initiatives
- Facilitate onboarding for incoming office staff (and offboarding for outgoing staff), maintaining distribution lists
- Managing PCard purchases for the team
- Managing executive calendars, scheduling meetings and appointments.
- Updating spreadsheets and create presentations to support executives and boost team productivity, such as Metro IT Huddles
- Volunteered to assist other Executive Leaders when required
- Newly appointed Co-Communications Lead for the Transport Multicultural Network Steering Committee
Administration Officer
Transport For NSW - Regional & Outer Metro
01.2022 - 03.2023
- Processed purchase orders, service contracts and invoice tracking reports
- Prepared agenda and slide decks and took notes at team meetings and created follow up tr
- Diary management, coordinating meetings and arrange travel requirements for regional trips
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures, specifically records and file management structure of the team
- Oversaw successful planning and execution of staff meetings, planning sessions and events.
- Communicated organisation wide initiatives, special dates, and important administrative to the team thru
meetings and e-mail reminders - Aided colleagues and managers with ad-hoc administration tasks
- Developed a SharePoint based action register to monitor multiple project related tasks and actio items arising from team meetings
- Coordinated with TSS, IT and HR to manage and assist procurement requirements for contractors and suppliers. department to handle payroll and personnel databases.
- Working with other team members to help with special projects of varying degrees of complexity, including reviewing and proofreading strategic plans
- Worked on developing a seamless file system for the team, including creating a local business guide to improve productivity
Administration Officer
Corrective Services NSW
01.2019 - 11.2021
- Managing accommodation, facility and maintenance requirements of Brush Farm Corrective Services Academy
- Managed accommodation requirements of CSNSW regional staff undertaking courses at the academy - from booking accommodation, facilities management and overseeing maintenance requirements in the academy, maintaining records of arrangements and official documents using EDRMS, assisting Finance Officer with journals, supervising cleaners and house officers, coordinate with facilitators and trainees with all other accommodation related tasks;
- Assisting with the Finance and Admin Unit efforts in managing and implementing COVID19 guidelines around the academy in compliance with NSW Health and Justice NSW processes and standards;
- Responsible for processing enrolments for the online security awareness course - from booking online to answering phone queries and coordination with E-Learning facilitators;
- Managed the vehicle fleet of the academy including booking and organising vehicles for staff, ensuring service maintenance is scheduled, following up and monitoring running sheets of all fleet cars;
- Administer vendor and supplier information in the system, ordering supplies for the administration unit and managing the stores inventory;
- Published the weekly broadcast across the academy, coordinating with other departments for any updates and information;
- Assist in the Customer Service role with with the running of conference and events in the academy, managing internal and external course and functions in the academy procurement - from sourcing suppliers to coordinating with Accounts Payable, preparing finance reports, managing related documents in EDRMS/TRIM and overseeing generic email for the Finance and Administration Unit
- Developed a process flow chart of the Administration Unit's role showcasing the roles and how they interact with the various units within the academy
Administrative and Project Officer
NSW Multicultural Health Communication Service
09.2012 - 12.2018
- Managed and monitored staff attendance and roster, coordinating with HR for staff related requirements, administering hiring requirements;
- Administered vendor and supplier information into the system, process invoices for payments and receivables, manage monthly petty cash, including consolidating project expenses and monitoring overall service budgets from funding organizations;
- Organised meetings including minute taking, coordinating required trainings for staff; coordinating with external agencies and companies for project functions and events;
- Edited and published the service quarterly e-newsletter, including sourcing articles relating to diversity, culture and health and other articles relevant to the service and developing a content plan
- Managed and maintained the organization’s database;
- Administered and monitored social media page of the service, including developing the social media content plan for specific projects and analysing data analytics and monitoring engagement;
- Developed administrative processes in line with the district’s policies and ensure compliance by staff;
- Assisted managers and project officers in project campaigns including consolidating survey results gathered from face-face events and online, preparation of resources and collating materials required for events;
- Responsible for implementation and management of processes for the bi-annual awards and actively support and volunteer at various multicultural community events
- Collaborated with internal and external graphic design suppliers for project specific collaterals according to the department’s brand guidelines
Administrative Officer/Contractor
Aboriginal Environmental Health Unit, NSW Health
04.2008 - 12.2012
- Administered project requirements including updating and maintaining the database on Housing for Health projects,
- Preparing monthly progress reports submitted to the funding bodies and the Area Health Service;
- Updating the contents of the unit’s web page
- Coordinating with other support departments such as Accounts, Travel, and Purchasing for the unit's requirements
- Reviewed the unit's procedures in relation to Housing for Health projects and developed a flow chart for the processes and a guide/handbook of administrative tasks
- Reviewed policies in relation to the Aboriginal Environmental Health Officer Trainee funding and developed a system to monitor funding
Education
Certificate III Community Arts Cultural Development - Managing Arts Projects, Events And Community
TAFE CEAD St George
05.2018 - 11.2018
Certificate III in Commercial Cookery -
TAFE NSI
01.2011 - 01.2014
Certificate III in Freelance Journalism -
Cengage Education
01.2007 - 01.2009
Certificate III in Small Business Management -
Macquarie Business Training Centre
01.2007 - 03.2007
MBA - Strategic Business Management
Ateneo Graduate School of Business
06.2002 - 04.2003
Bachelor of Science - Commerce, Marketing Management
St. Scholastica's College
01.1987 - 01.1992
Skills
Teamwork and collaboration
Time management abilities
Adaptability and flexibility
Work coordination
Strategic planning
Cultural awareness
Time management
Volunteering
I am the founder and current managing director of a community non-profit organisation that focuses on elevating and celebrating the Philippines cuisine in Australia. The organisation creates campaigns and events highlighting local businesses owned by migrant Filipinos, cooks and chefs who have the passion in the Philippines' culinary culture. As the managing director, I am responsible for the overall strategic direction of the organisation, ensuring projects and campaigns comply with the organisation's mission and vision, represent and produce partnership with other organisations, community groups and businesses and leading projects and campaigns, developing templates for tracking and evaluation
I also actively volunteer in my local council events - previously part of the committee organising the Cork and Fork Festival Ryde Council, Granny Smith Festival and was assigned photographer at the Hunters Hill Food and Wine Festival. Also participated as Customer Engagement Officer at the Biennale Festival Sydney at Cockatoo Island.
Interests
Timeline
Ministerial Services Officer
Transport for NSW - People, Comms & Workplaces
03.2025 - Current
Administration Officer
PIP Program Management & Prioritisation
01.2025 - 03.2025
Business Coordinator (Secondment)
Safety, Environment, Policy & Regulation
09.2024 - 12.2024
Administration Officer
Transport For NSW - Regional and Outer Metro
01.2024 - 09.2024
Project Support Officer (secondment)
Sydney Metro - Information Technology
03.2023 - 12.2023
Administration Officer
Transport For NSW - Regional & Outer Metro
01.2022 - 03.2023
Administration Officer
Corrective Services NSW
01.2019 - 11.2021
Certificate III Community Arts Cultural Development - Managing Arts Projects, Events And Community
TAFE CEAD St George
05.2018 - 11.2018
Administrative and Project Officer
NSW Multicultural Health Communication Service
09.2012 - 12.2018
Certificate III in Commercial Cookery -
TAFE NSI
01.2011 - 01.2014
Administrative Officer/Contractor
Aboriginal Environmental Health Unit, NSW Health
04.2008 - 12.2012
Certificate III in Small Business Management -
Macquarie Business Training Centre
01.2007 - 03.2007
Certificate III in Freelance Journalism -
Cengage Education
01.2007 - 01.2009
MBA - Strategic Business Management
Ateneo Graduate School of Business
06.2002 - 04.2003
Bachelor of Science - Commerce, Marketing Management
St. Scholastica's College
01.1987 - 01.1992
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