Anna-maria Patruno
Enoggera,QLD
Summary
Results-oriented Store Manager with expertise in operational compliance and team leadership. Enhanced customer satisfaction through effective problem-solving and visual merchandising. Developed staff training programs that improved performance and operational efficiency while fostering a positive work environment.
Overview
1
1
Language
13
13
years of professional experience
Work History
Store Manager of Operations
Salvation army
Carseldine , Qld
08.2021 - Current
- Managed daily store operations and ensured compliance with organizational policies.
- Oversaw scheduling of staff shifts to maintain optimal coverage during peak hours.
- Trained and supervised staff to enhance customer service and operational efficiency.
- Coordinated inventory management and restocked merchandise on sales floor to ensure product availability.
- Implemented operational procedures to streamline donation processing and sorting, enhancing overall workflow.
- Resolved customer complaints promptly and professionally, improving customer satisfaction and loyalty.
- Led safety training sessions for employees to ensure a secure working environment.
- Developed and maintained positive relationships with volunteers and staff members.
- Assisted in organizing community outreach events to promote store engagement.
Store Manager of Operations
Villeroy and Boch
Brisbane , Qld
03.2014 - 05.2021
- Managed daily store operations and ensured compliance with organizational policies.
- Trained and supervised staff to enhance customer service and operational efficiency.
- Oversaw scheduling of staff shifts to maintain optimal coverage during peak hours.
- Coordinated inventory management and restocking of merchandise on sales floor.
- Monitored stock levels regularly to avoid out-of-stock situations.
- Led safety training sessions for employees to ensure a secure working environment.
- Resolved customer complaints promptly and professionally.
- Identified areas of improvement in store operations processes.
- Analyzed sales figures to identify trends and opportunities for improvement.
- Developed and maintained store policies, procedures and operations manual.
- Ensured compliance with all safety regulations and company policies.
- Evaluated employee performance on a regular basis to ensure quality standards were met.
- Recruited, trained, coached and mentored staff members in customer service skills.
- Organized promotional events such as special sales or discounts.
- Conducted monthly meetings with staff to discuss operational issues or changes.
- Provided feedback on product selection, layout, displays and promotions.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Education
Kelvin Grove High School
Brisbane , QLDSkills
- Operational compliance
- Policies and procedures
- Health and safety
- Point of sale systems
- Cash management
- Accurate cash handling
- Store layout design
- Visual merchandising
- Staff scheduling
- Employee scheduling
- Team leadership
- Problem resolution
- Goals and performance
- Store maintenance
- Customer relationship management
- Problem-solving
Languages
English
First Language
References
References available upon request.
Timeline
Store Manager of Operations
Salvation army
08.2021 - Current
Store Manager of Operations
Villeroy and Boch
03.2014 - 05.2021
Kelvin Grove High School