Summary
Overview
Work History
Education
Skills
Activities
Languages
References
Timeline
Generic

Anna-Maria Polo

Tarneit,VIC

Summary

Experienced administrative professional with strong background in office management, scheduling, and communication. Proven record experience in managing executive schedules in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organisational goals. Known for reliability and fostering positive work environment.

Overview

22
22
years of professional experience

Work History

Personal assistant to Director

Dealer To. Dealer
01.2015 - 01.2022
  • Execute various administrative tasks, including travel arrangements (Domestic & International), scheduling, submission of expense reports, and other correspondence for Director
  • Take accurate and comprehensive minutes at meetings
  • First point of contact between the Director and internal/external clients
  • Maintained a highly organised and efficient documentation filing system
  • Screened phone calls, inquiries and requests, and handled them when appropriate
  • Run errands when requested
  • Managed daily schedules and appointments to ensure efficient time management.
  • Enhanced workflow by prioritising tasks and managing deadlines.
  • Handled confidential information with discretion and professionalism.
  • Prepared reports and documents to maintain accurate records.

Market Research CATI Interviewer (Casual Position)

Nexus Research
01.2000 - 01.2015
  • Deliver scripted surveys over the telephone and accurately record responses using a computer-aided telephone interviewing (CATI) system
  • Follow confidentiality regulations when collecting data
  • Work closely with Field Supervisor to meet quotas and deadlines
  • Enhanced data quality by diligently following survey protocols and guidelines for consistent data collection.
  • Provided valuable feedback to supervisors regarding survey content and structure for continuous improvement initiatives.
  • Maximized efficiency with proficient use of CATI software, ensuring accurate input of respondent information and responses.
  • Provided feedback and assistance to colleagues on interview techniques and customer service questions.
  • Maintained patience and professionalism despite negative customer interactions.
  • Utilized various survey platforms and technologies to conduct telephone, online, and in-person interviews effectively.
  • Recorded customer survey answers verbatim to achieve 100% accurate reporting.

Client Applications Officer

Victorian Civil and Administrative Tribunal
01.2008 - 01.2009
  • Process applications including data entry and updating Tribunal information
  • Provide advice on aspects relating to the jurisdiction and procedures of the Tribunals
  • Produce notices of hearings including data input, checking and dispatching correspondence
  • List, organise and prepare applications for hearings at venues throughout Victoria to meet established time frames
  • Collected, arranged, and input information into database system.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Ensured accurate record-keeping, maintaining confidentiality and data integrity.

Education

Bachelor of Business Administration - Business Administration

Swinburne University
Melbourne, VIC
01-2015

Certificate IV - Real Estate And Property Services

Victorian Institute of Technology
Werribee, VIC
01-2012

Successfully completed Secondary Education -

Mount Saint Joseph’s Girls College
01.2000

Skills

  • Type 86wpm
  • Effective Time management
  • Multi-tasking skills
  • Proficient in Microsoft office software
  • Strong organisation skills
  • Attention to detail
  • Able to prioritise tasks
  • Calendar management
  • Great customer service skills
  • Proficient in MYOB software
  • Event planning
  • Travel management
  • Data entry
  • Filing and data archiving
  • Advanced interpersonal skills
  • Administrative Support
  • Strong Problem Solver
  • Professional and mature
  • Efficient note-taking
  • Report Writing
  • Microsoft Office proficiency
  • Travel planning expertise
  • Advanced computer skills
  • Spreadsheet Management
  • Strong Communication Skills
  • Creative Thinking Capacity
  • Empathy and Rapport Building
  • Patience and Persistence
  • Cross-cultural sensitivity
  • Customer communications
  • Call center processes
  • Communication skills
  • Problem solving
  • Multitasking ability
  • Administrative support
  • Record keeping
  • Professional demeanor
  • Conflict resolution
  • Decision making
  • Interpersonal skills
  • Organisational skills
  • Customer service
  • Multitasking and organisation
  • Calendar management proficiency
  • Organising and preparing meetings
  • Meticulous attention to detail
  • Multi-line phone proficiency
  • Computer proficiency
  • Clerical support
  • Deadline oriented
  • Mail handling
  • Document management
  • Business administration

Activities

  • Writing
  • Travel
  • Cooking
  • Reading
  • Learning languages and diverse cultures
  • Scrapbooking
  • Dancing


Languages

English
Native or Bilingual
Italian
Native or Bilingual

References

  • Nunzio Giunta, Director of Dealer to Dealer, 0401 668 778
  • Rosie Raffaelle, Field Supervisor Nexus Market Research, 0415 164 164

Timeline

Personal assistant to Director

Dealer To. Dealer
01.2015 - 01.2022

Client Applications Officer

Victorian Civil and Administrative Tribunal
01.2008 - 01.2009

Market Research CATI Interviewer (Casual Position)

Nexus Research
01.2000 - 01.2015

Successfully completed Secondary Education -

Mount Saint Joseph’s Girls College

Bachelor of Business Administration - Business Administration

Swinburne University

Certificate IV - Real Estate And Property Services

Victorian Institute of Technology

Similar Profiles

CREATE PROFILE
Anna-Maria Polo