Anna-Marie Roberts
TAMBORINE VILLAGE,QLD
Summary
Experienced team leader with a strong background in customer service and inventory management at Bunzl Safety and Lifting. Demonstrated ability to improve operational efficiency and build lasting client relationships. Skilled in strategic planning and team motivation, contributing to business growth through effective communication and analysis.
Overview
15
15
years of professional experience
Work History
National Contract Support Team- Team Leader
Bunzl Safety and Lifting
05.2023 - 07.2025
- Coordinated daily operations to ensure efficient workflow and productivity.
- Monitored inventory levels and managed stock replenishment for site needs.
- Facilitated communication between departments to support project completion.
- Conducted regular performance reviews and provided constructive feedback to team members.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Maintained daily inventory to facilitate successful material distribution.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Fostered a culture of continuous improvement, encouraging innovation and efficiency.
- Identified needs of customers promptly and efficiently.
PPE Category Assistant
Bunzl Safety and Lifting
10.2021 - 05.2023
- Assisted in analyzing market trends and competitor products for category insights.
- Collaborated with suppliers to ensure accurate product specifications and availability.
- Prepared reports on category performance for strategic decision-making sessions.
- Coordinated marketing materials for new product launches within safety categories.
- Maintained relationships with internal teams to streamline communication and processes.
- Built relationships with vendors to secure competitive pricing on products.
Order Expediter
Bunzl Safety and Lifting
03.2020 - 10.2021
- Managed inventory levels to prevent stock shortages and overages.
- Communicated with suppliers to confirm order statuses and resolve issues.
- Collaborated with warehouse staff to streamline receiving and dispatch processes.
- Assisted in training new employees on expediting processes and systems.
- Developed reports on inventory flow to support operational decision-making.
- Provided assistance in resolving any issues or complaints related to product delivery or logistics services.
- Analyzed customer requirements, identified potential problems and implemented solutions accordingly.
- Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
- Ensured timely delivery of goods to customers by coordinating with suppliers and carriers.
- Resolved discrepancies between customer orders and actual shipments received.
- Monitored inventory levels and placed re-order requests when necessary.
Major account manager
Bunzl Safety and Lifting
01.2018 - 01.2020
- Developed strong relationships with key clients to enhance service satisfaction.
- Managed contract negotiations to secure favorable terms for major accounts.
- Collaborated with cross-functional teams to address customer needs effectively.
- Analyzed market trends to identify new business opportunities for growth.
- Provided ongoing support to clients, ensuring timely resolution of inquiries.
- Created and maintained relationships with key clients to ensure customer satisfaction.
- Participated in trade shows, conferences, and other industry events as a representative of the company.
- Maintained records of customer interactions using CRM software systems.
- Conducted regular meetings with clients to discuss their needs and objectives.
- Managed large-scale projects from start to finish while meeting tight deadlines.
Customer care / Technical support
Bunzl Safety and Lifting
01.2017 - 01.2018
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
Sales Consultant
Salters Cars – Nissan
03.2015 - 01.2017
- Negotiating the terms of a sales agreement and closing sales
- Meeting customers face to face and holding sales discussions with them
- Demonstrating vehicles to customers, including taking them for test-drives
- Complete financial and legal documents
- Take part in sales meetings and training
- Plan and implement sales procedures to improve achieving targets.
Petrographic Technician
QUT
05.2010 - 01.2013
- In this role, I was given the responsibility for the operation of the Material Preparation Laboratory at the Banyo Pilot Plant. This included but not limited to:
- Competent operation and continued maintenance of all cutting and grinding equipment in the laboratories and the supply of all laboratory’s consumables.
- Responsible for the cutting of thin sections of rock for the students to analyse for their degree in geology as well as doing research for mining companies and forensics.
Skills
- High work ethics and great time management skills
- Customer service
- Inventory management
- Team leadership
- Performance evaluation
- Effective communication
- Time management
- Work Planning and Prioritization
- Attention to detail
- Analytical thinking
- Relationship building
- Team motivation
- Verbal and written communication
- Teamwork and collaboration
- Strategic planning
Qualifications
Qualified chef and butcher by trade with UK NVQ Certificates - Catering, Pastry and Butchery
References
- Kim Vassella, National Contract Support Manager, 0408 789 532
- Bruce Roffey, Queensland Gaskets, 0498 201 369
Timeline
National Contract Support Team- Team Leader
Bunzl Safety and Lifting
05.2023 - 07.2025
PPE Category Assistant
Bunzl Safety and Lifting
10.2021 - 05.2023
Order Expediter
Bunzl Safety and Lifting
03.2020 - 10.2021
Major account manager
Bunzl Safety and Lifting
01.2018 - 01.2020
Customer care / Technical support
Bunzl Safety and Lifting
01.2017 - 01.2018
Sales Consultant
Salters Cars – Nissan
03.2015 - 01.2017
Petrographic Technician
QUT
05.2010 - 01.2013
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