Anna Marks
Red Rock
Summary
Offering strong foundation in customer service and communication, eager to learn and grow in fast-paced hospitality environment. Brings ability to quickly adapt and understand guest needs, contributing to seamless guest experience. Experience in working in remote locations previously.
Overview
12
12
years of professional experience
Work History
Guest Services Officer
Reflections Holidays
03.2024 - Current
- Built strong relationships with repeat guests, recognizing their preferences and anticipating their needs upon arrival.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Handled guest complaints with professionalism, working to find satisfactory resolutions in a timely manner.
- Utilized property management software proficiently to manage reservations, billing, and guest profiles efficiently.
Assistant Manager
Peoples Park Coral Bay
10.2022 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Led and participated in team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Receptionist
Broome Vacation Village
06.2021 - 10.2022
Primary School Teacher
St Joseph's School
10.2020 - 12.2020
Primary School Teacher
St Joseph's Primary School
10.2017 - 02.2020
Primary School Teacher
St Anthony’s Girraween
01.2013 - 12.2014
Education
Bachelor of Early Childhood and Primary Education -
Australian Catholic University
Strathfield, NSW04.2014
Year 7- Year 12 -
Our Lady of Mercy College
Parramatta, NSWSkills
- Guest relations
- Verbal and written communication
- Detail-oriented
- Computer skills (RMS and Newbook Booking Systems and MS Office Suite)
- Professional appearance
Timeline
Guest Services Officer
Reflections Holidays
03.2024 - Current
Assistant Manager
Peoples Park Coral Bay
10.2022 - 10.2023
Receptionist
Broome Vacation Village
06.2021 - 10.2022
Primary School Teacher
St Joseph's School
10.2020 - 12.2020
Primary School Teacher
St Joseph's Primary School
10.2017 - 02.2020
Primary School Teacher
St Anthony’s Girraween
01.2013 - 12.2014
Bachelor of Early Childhood and Primary Education -
Australian Catholic University
Year 7- Year 12 -
Our Lady of Mercy College
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