Anna Martin
The Gap,Australia
Summary
I am an adaptable 2024 University Graduate with a 6.75 distinction GPA. I am highly experienced in customer service after five years work experience in hospitality and retail.
In completing my Bachelor of Biomedical Science, I have found a strong interest in coding, data analysis and statistics. I have experience in both laboratory and clinical settings.
Combining my work experience and study I believe I have great problem-solving abilities, good time management and a passion for learning new things.
Overview
6
6
years of professional experience
Work History
Team Member
Super Cheap Auto
10.2023 - Current
- Assisting customers in selecting merchandise best suited to their needs.
- Contribute to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increase customer satisfaction with prompt and accurate responses to enquiries, addressing concerns, and resolving issues.
- Assisting with inventory counts and stocking of merchandise to ensure a pleasant retail experience for the customer.
- Training new team members by relaying information on company procedures and safety requirements.
- Operate registers to process payments.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritisation.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Boosted team morale and productivity with recognition programs and constructive feedback.
- Analysed sales data to identify trends and areas for improvement, suggesting actionable strategies.
- Efficiently managed high volumes of customer order data such as liaising between customer and supplier and ensuring order is fulfilled correctly with accurate records maintained.
Private Tutor
Self Employed Services
08.2022 - Current
- Tutored clients in both primary and secondary school
- Relayed updates about their child’s progress to the client’s parents and maintained a flexible schedule for potential rescheduling of sessions
Casual Team Member
McDonald’s restaurant
04.2019 - 03.2022
- Learned all required tasks quickly to maximise performance
- Followed food and safety procedures outlined in company policies and health and sanitation regulations
- Maintained high standards of customers service in high-volume, fast-paced operations
- Resolved challenging customer complaints to full satisfaction
Education
Bachelor of Biomedical Science - Human Physiology
Queensland University of Technology
Brisbane11-2024
Highschool -
St Margaret’s Anglican Girls’ School
11-2021
Skills
- Proficient in Terminal coding software systems, ADInstrument's LabChart software in addition to Microscoft Excel, Word and Powerpoint
- Experienced in an aseptic and clinical laboratory environment
- Practiced in patient care and interaction
- Conducted wet and dry lab based research and written detailed reports of my findings
- Positive attitude with a willingness to learn
- Teamwork and collaboration
- Ability to adapt and problem-solve in a high paced environment
Hobbies and Interests
- I have a 1st Dan black belt in Tae Kwon Do.
- I currently enjoy boxing.
- I enjoy reading and socialising with friends.
Timeline
Team Member
Super Cheap Auto
10.2023 - Current
Private Tutor
Self Employed Services
08.2022 - Current
Casual Team Member
McDonald’s restaurant
04.2019 - 03.2022
Bachelor of Biomedical Science - Human Physiology
Queensland University of Technology
Highschool -
St Margaret’s Anglican Girls’ School
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