ANNA MCGLADE
Brunswick,VIC
Summary
Enthusiastic and dependable, with a positive attitude, focused on team support and genuine customer relationship building. I am customer-focused with strong customer service experience, solid understanding of retail dynamics, design knowledge and customer service standards. I am experienced in providing quality recommendations and solutions to meet customer needs and requests.
I will happily supply my recent employment reference upon request.
Overview
8
8
years of professional experience
Work History
Sales Associate
Innovation Living
Carlton North, VIC
04.2023 - 03.2024
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
Casual Sales Associate
Gorman
Brunswick, Victoria
11.2021 - 01.2023
- Used product knowledge to assist customers and suggest products.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Accepted and completed cash, check and credit card payments.
- Assisted in store online's
Internship Student
Bates Smart
East Melbourne, Victoria
09.2019 - 12.2019
- Helped with administrative support ,including managing incoming calls, coordinating files, sorting mail and incoming materials samples. Designed floor plans, elevations, 3D perspective views and material boards for review and presentation.
Sales Associate
David Jones
Melbourne CBD
01.2016 - 01.2018
- Concierge, Fashion and Home-wares Departments
- Cleaning shelves, counters, and tables
- Implementing all visual merchandising standards
- Assisting customers with questions, needs and purchases
- Ensuring that all customers receive excellent and courteous service
Education
Bachelor of Interior Design (Honours) -
RMIT University
Melbourne, VIC11-2025
Advanced Diploma Interior Design -
Swinburne University of Technology
11-2017
High School Diploma Ballarat -
Loreto College
Skills
- Ability to Multitask
- Teamwork and Collaboration
- Highly responsible and reliable
- Provide excellent customer service
- Verbal and written communication skills
- High attention to detail
- Email and Telephone Etiquette
Timeline
Sales Associate
Innovation Living
04.2023 - 03.2024
Casual Sales Associate
Gorman
11.2021 - 01.2023
Internship Student
Bates Smart
09.2019 - 12.2019
Sales Associate
David Jones
01.2016 - 01.2018
Bachelor of Interior Design (Honours) -
RMIT University
Advanced Diploma Interior Design -
Swinburne University of Technology
High School Diploma Ballarat -
Loreto College
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