ANNA MCGLADE
Brunswick,VIC
Summary
I am motivated and dependable, with a positive attitude towards prioritising team support, communication and genuine customer relationship building. I am customer-focused with years of customer service experience, a solid understanding of retail dynamics, design knowledge and professional customer service standards and practises.
Overview
5
5
years of professional experience
Work History
Sales Associate
Innovation Living
04.2023 - 05.2024
- Assisted customers with product selection, sizing, and merchandise care
- Built relationships with customers and designers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls and responded to emails from customers and suppliers.
- Provided positive first impressions to existing and potential customers.
Casual Sales Associate
Gorman
11.2021 - 12.2023
- Used product knowledge to assist customers
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
Marimekko
01.2019 - 03.2020
- Meeting sales targets
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Internship Student
Bates Smart
07.2019 - 12.2019
- Helped with administrative support ,including managing incoming calls, coordinating files, sorting mail and incoming materials samples.
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
Education
Advanced Diploma Interior Design -
Swinburne University of Technology
2019
High School Diploma Ballarat -
Loreto College
Skills
- Ability to Multitask
- Teamwork and Collaboration
- Highly responsible and reliable
- Provide excellent customer service
- Verbal and written communication skills
- High attention to detail
- Email and Telephone Etiquette
Timeline
Sales Associate
Innovation Living
04.2023 - 05.2024
Casual Sales Associate
Gorman
11.2021 - 12.2023
Internship Student
Bates Smart
07.2019 - 12.2019
Sales Associate
Marimekko
01.2019 - 03.2020
Advanced Diploma Interior Design -
Swinburne University of Technology
High School Diploma Ballarat -
Loreto College
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