Summary
Overview
Work History
Education
Skills
Timeline
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Anna McGlade

Melbourne,VIC

Summary

I am a highly motivated and dependable sales professional with a proven track record in luxury retail and high-end interior design environments. Possessing an Advanced Diploma in Interior Design, I bring a deep understanding and appreciation for timeless design, and architectural aesthetics. I am adept at cultivating strong client and designer relationships and delivering exceptional consultative showroom experiences. I am committed to elevating design outcomes and contributing to a curated, inspiring environment.

Overview

6
6
years of professional experience

Work History

Sales Associate

Vincent Design
10.2024 - Current
  • Provide customer service across in-store and online sales channels.
  • Apply knowledge of furniture materials, functional design, and spatial planning principles to provide expert advice and guide customer selections for optimal fit.
  • Coordinate and arrange deliveries for customers across Melbourne, regional Victoria, interstate, and internationally.
  • Maintain pristine showroom presentation and execute visual merchandising strategies to beautifully display products and reflect the showrooms aesthetic.
  • Encage with customers and international suppliers in person, via phone and email, providing accurate product information, and resolving inquiries professionally.

Sales Associate

Innovation
04.2023 - 05.2024
  • Applied product knowledge of contemporary furniture to assist customers in selecting pieces that met their design and functional needs.
  • Prepared detailed quotations and processed sales orders accurately, ensuring a seamless purchasing experience for clients.
  • Liaised effectively with both private clientele and design professionals, providing tailored advice and support for their projects.
  • Provided private consultations with customers, offering a personalised retail experience
  • Arranged and coordinated deliveries across Melbourne, regional Victoria, and interstate, ensuring efficient logistics.
  • Managed customer inquiries and resolved issues professionally
  • Provided customers with care and materials knowledge

Sales Associate

Gorman
12.2021 - 04.2023
  • Organised and maintained visual merchandising displays, ensuring appealing and accessible product presentation.
  • Processed returns, exchanges, and refunds efficiently in accordance with store policy, maintaining customer satisfaction.
  • Built strong customer service skills, fostering brand ethos, to aid in customer loyalty and repeat business

Internship Student

Bates Smart
07.2019 - 12.2019
  • Provided comprehensive administrative support, including managing incoming calls, coordinating physical and digital files, and material samples.
  • Developed professional skills in a fast-paced design environment, enhancing time management, effective communication, and organisational capabilities.
  • Gained practical insights and learned best practices directly from professional interior designers and architects.
  • Efficiently managed and completed assigned tasks, consistently meeting deadlines and contributing to team projects.

Education

Advanced Diploma - Interior Design

Swinburne University
Melbourne, VIC

High School Diploma -

Loreto College
Ballarat, VIC

Skills

  • Customer service
  • Excellent people skills
  • Reliable and punctual
  • POS system operation
  • Professional demeanor
  • Email and Telephone Etiquette

Timeline

Sales Associate

Vincent Design
10.2024 - Current

Sales Associate

Innovation
04.2023 - 05.2024

Sales Associate

Gorman
12.2021 - 04.2023

Internship Student

Bates Smart
07.2019 - 12.2019

Advanced Diploma - Interior Design

Swinburne University

High School Diploma -

Loreto College

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Anna McGlade