Summary
Overview
Work History
Education
Skills
Languages
Timeline
ADDITIONAL INFORMATION
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Anna Merikh

Rouse Hill,NSW

Summary

Highly organised Administration and Project Support professional with extensive experience across healthcare, professional services, and customer-focused environments. Demonstrated capability in executive and team support, governance-style documentation, invoicing, record management, and stakeholder liaison. Known for discretion, accuracy, and the ability to manage competing priorities in fast-paced environments. Experienced in supporting managers, projects, and operational teams in alignment with organisational policies and procedures.

Overview

13
13
years of professional experience

Work History

Business Coordinator / Administration Officer

True Partners Consulting Engineers
Sydney, NSW
01.2023 - Current
  • Prepare, issue and reconcile invoices and follow up outstanding payments to support accurate financial reporting.
  • Maintain project records, documentation and registers to ensure audibility and effective workflow management.
  • Coordinate communication between clients, engineers and internal teams and resolve enquiries efficiently.
  • Support quotation and procurement correspondence and ensure documentation is complete, version-controlled and current.
  • Maintain high-accuracy data entry and reporting across multiple concurrent projects and deadlines.
  • Schedule and coordinate meetings, including organising agendas, venues and attendance.
  • Prepared meeting agendas, supporting papers and briefing materials for management and team meetings.
  • Take accurate minutes, maintain action registers and follow up outstanding actions to completion.
  • Managed calendars and appointments for the practice owner and senior staff, balancing competing priorities.
  • Coordinate internal communications to ensure timely dissemination of meeting outcomes and decisions.

Treatment Coordinator (Part-Time)

Affordable Implant Centre
Parramatta, NSW
01.2025 - 03.2025
  • Managed appointment scheduling, patient follow-ups and administrative workflows across multiple clinics.
  • Supported billing processes and ensured accurate data entry within clinical and practice management systems.
  • Coordinated communication between clinicians, patients and administrative teams to support timely care delivery.
  • Assisted with onboarding and process improvements using Zoho, Jeev Analytics and Praktika.

Dental Receptionist / Treatment Coordinator (Part-Time)

Kellyville Smiles
Kellyville, NSW
01.2024 - 12.2024
  • Coordinated daily workflow and supported administration to meet clinic schedules and service standards.
  • Maintained accurate patient records and managed inventory, stock control and ordering.
  • Provided administrative support including scheduling, billing support and patient communication.
  • Provided administrative support to clinicians and practice managers to ensure smooth day-to-day operations.
  • Monitored and ordered office and clinical supplies, maintaining inventory records and liaising with suppliers.
  • Maintained filing systems (electronic and paper-based) to ensure efficient document retrieval and audit readiness.
  • Handled complaints and escalated issues sensitively, resolving matters promptly or referring to management as appropriate.
  • Supported daily clinic operations by coordinating room readiness, equipment bookings and workflow priorities.
  • Managed incoming and outgoing correspondence, including emails, referrals and clinical documentation.
  • Coordinated referrals and correspondence between clinicians, laboratories and external providers.
  • Prepared and updated patient documentation, consent forms and correspondence in accordance with clinic procedures.
  • Managed invoicing, billing documentation and payment reconciliation to support accurate financial reporting.
  • Processed payments via EFTPOS, cash, Medicare and HICAPS and maintained accurate accounts receivable records.
  • Maintained accurate patient records in practice management systems in line with privacy, confidentiality and data security requirements.
  • Scheduled, confirmed and coordinated appointments, recalls and follow-ups to optimise clinic workflow and utilisation.
  • Acted as first point of contact for patients, managing high-volume phone, email and in-person enquiries in a professional manner.

Dental Receptionist (Full-Time)

Norwest Orthodontics
Bella Vista, NSW
11.2021 - 12.2023
  • Prepared patients and treatment rooms and maintained accurate clinical documentation.
  • Coordinated imaging, laboratory processes and supporting documentation for billing and referrals.
  • Supported stock management, ordering processes and basic inventory controls.
  • Provided administrative support to clinicians and practice managers to ensure smooth day-to-day operations.
  • Monitored and ordered office and clinical supplies, maintaining inventory records and liaising with suppliers.
  • Maintained filing systems (electronic and paper-based) to ensure efficient document retrieval and audit readiness.
  • Handled complaints and escalated issues sensitively, resolving matters promptly or referring to management as appropriate.
  • Supported daily clinic operations by coordinating room readiness, equipment bookings and workflow priorities.
  • Managed incoming and outgoing correspondence, including emails, referrals and clinical documentation.
  • Coordinated referrals and correspondence between clinicians, laboratories and external providers.
  • Prepared and updated patient documentation, consent forms and correspondence in accordance with clinic procedures.
  • Managed invoicing, billing documentation and payment reconciliation to support accurate financial reporting.
  • Processed payments via EFTPOS, cash, Medicare and HICAPS and maintained accurate accounts receivable records.
  • Maintained accurate patient records in practice management systems in line with privacy, confidentiality and data security requirements.
  • Scheduled, confirmed and coordinated appointments, recalls and follow-ups to optimise clinic workflow and utilisation.
  • Acted as first point of contact for patients, managing high-volume phone, email and in-person enquiries in a professional manner.

Business Operations & Administration Manager (Owner-Operator / Self-Employed, Part-Time)

Mercimode (Online Retail Business)
Sydney, NSW
01.2019 - 01.2023
  • Managed end-to-end operations including orders, invoicing, inventory control, supplier coordination and recordkeeping.
  • Maintained sales and expense records and prepared routine operational reports to support business decision-making.
  • Handled customer enquiries, returns and issue resolution and maintained service standards and brand reputation.
  • Developed process improvements and trained casual staff to support peak-period operations.

Customer & Administration Support Specialist (Full-Time)

City Furniture
Sydney, NSW
01.2019 - 12.2021
  • Handled high-volume customer enquiries relating to orders, deliveries and product issues and coordinated with suppliers and logistics.
  • Processed sales transactions and service requests with high accuracy and maintained administrative records and documentation.
  • Resolved complaints and escalations professionally and contributed to improved customer satisfaction outcomes.

Practice Manager (Full-Time)

Dr Reza Merikh Dental Clinic
NSW
02.2013 - 03.2018
  • Provided high-level administrative and operational support to the practice owner, ensuring smooth day-to-day service delivery.
  • Managed complex scheduling, staff rosters and leave coordination to ensure adequate clinical and administrative coverage.
  • Oversaw invoicing, accounts payable and receivable, payroll coordination and liaison with external partners.
  • Maintained accurate financial, HR and operational records in accordance with privacy, confidentiality and regulatory requirements.
  • Prepared reports, correspondence and documentation to support business planning and decision-making.
  • Developed, implemented and maintained policies, procedures and standard operating guidelines.
  • Ensured compliance with health, safety, infection control and regulatory standards through regular monitoring and audits.
  • Acted as the primary point of contact for escalated complaints, resolving issues professionally and sensitively.
  • Coordinated stakeholder communication between clinicians, suppliers, service providers and external partners.
  • Managed procurement, supplier contracts and inventory control to support cost-effective operations.
  • Supported recruitment, onboarding, training and performance management of administrative and clinical staff.
  • Maintained secure electronic and paper-based filing systems to ensure audit readiness and efficient retrieval of records.
  • Contributed to continuous improvement initiatives by reviewing workflows and implementing efficiency improvements.
  • Oversaw invoicing, accounts payable and receivable, payroll coordination and routine financial reporting.
  • Developed procedures and training materials to improve workflow efficiency and service consistency.

Education

Diploma - Project Management

TAFE NSW
Ultimo
09-2024

Certificate - Project Management

Udemy
USA
01.2023

Master of Science - BIOLOGY-MICROBIOLOGY

SCIENCE AND RESEARCH UNIVERSITY, TEHRAN (GILAN)
Iran
02-2016

Bachelor of Science - Cellular & Molecular Biology Genetics – Honours

Tonekabon AIU
Iran
12-2013

Skills

  • Executive and team administrative support, diary coordination, correspondence and meeting logistics
  • Governance and secretariat support: agendas, minutes, action registers, and document control
  • Records and information management with strong attention to confidentiality and privacy
  • Invoicing, accounts support, reconciliations, and basic financial reporting
  • Stakeholder engagement and customer service across internal and external groups
  • Microsoft 365 (Word, Excel, Outlook, PowerPoint)
  • Practice management and CRM systems including Zoho, Jeev Analytics, Praktika, D4W and Dolphin

Languages

Bilingual: English and Persian (Farsi)

Timeline

Treatment Coordinator (Part-Time)

Affordable Implant Centre
01.2025 - 03.2025

Dental Receptionist / Treatment Coordinator (Part-Time)

Kellyville Smiles
01.2024 - 12.2024

Business Coordinator / Administration Officer

True Partners Consulting Engineers
01.2023 - Current

Dental Receptionist (Full-Time)

Norwest Orthodontics
11.2021 - 12.2023

Customer & Administration Support Specialist (Full-Time)

City Furniture
01.2019 - 12.2021

Business Operations & Administration Manager (Owner-Operator / Self-Employed, Part-Time)

Mercimode (Online Retail Business)
01.2019 - 01.2023

Practice Manager (Full-Time)

Dr Reza Merikh Dental Clinic
02.2013 - 03.2018

Diploma - Project Management

TAFE NSW

Certificate - Project Management

Udemy

Master of Science - BIOLOGY-MICROBIOLOGY

SCIENCE AND RESEARCH UNIVERSITY, TEHRAN (GILAN)

Bachelor of Science - Cellular & Molecular Biology Genetics – Honours

Tonekabon AIU

ADDITIONAL INFORMATION

  • Strong commitment to confidentiality, accuracy and professional standards
  • Available for Administration Officer AO3–AO6 roles across NSW Health
Anna Merikh