Anna Merikh
Rouse Hill,NSW
Summary
Highly organised Administration and Project Support professional with extensive experience across healthcare, professional services, and customer-focused environments. Demonstrated capability in executive and team support, governance-style documentation, invoicing, record management, and stakeholder liaison. Known for discretion, accuracy, and the ability to manage competing priorities in fast-paced environments. Experienced in supporting managers, projects, and operational teams in alignment with organisational policies and procedures.
Overview
13
13
years of professional experience
Work History
Business Coordinator / Administration Officer
True Partners Consulting Engineers
01.2023 - Current
- Prepare, issue and reconcile invoices and follow up outstanding payments to support accurate financial reporting.
- Maintain project records, documentation and registers to ensure audibility and effective workflow management.
- Coordinate communication between clients, engineers and internal teams and resolve enquiries efficiently.
- Support quotation and procurement correspondence and ensure documentation is complete, version-controlled and current.
- Maintain high-accuracy data entry and reporting across multiple concurrent projects and deadlines.
- Schedule and coordinate meetings, including organising agendas, venues and attendance.
- Prepared meeting agendas, supporting papers and briefing materials for management and team meetings.
- Take accurate minutes, maintain action registers and follow up outstanding actions to completion.
- Managed calendars and appointments for the practice owner and senior staff, balancing competing priorities.
- Coordinate internal communications to ensure timely dissemination of meeting outcomes and decisions.
Treatment Coordinator (Part-Time)
Affordable Implant Centre
01.2025 - 03.2025
- Managed appointment scheduling, patient follow-ups and administrative workflows across multiple clinics.
- Supported billing processes and ensured accurate data entry within clinical and practice management systems.
- Coordinated communication between clinicians, patients and administrative teams to support timely care delivery.
- Assisted with onboarding and process improvements using Zoho, Jeev Analytics and Praktika.
Dental Receptionist / Treatment Coordinator (Part-Time)
Kellyville Smiles
01.2024 - 12.2024
- Coordinated daily workflow and supported administration to meet clinic schedules and service standards.
- Maintained accurate patient records and managed inventory, stock control and ordering.
- Provided administrative support including scheduling, billing support and patient communication.
- Provided administrative support to clinicians and practice managers to ensure smooth day-to-day operations.
- Monitored and ordered office and clinical supplies, maintaining inventory records and liaising with suppliers.
- Maintained filing systems (electronic and paper-based) to ensure efficient document retrieval and audit readiness.
- Handled complaints and escalated issues sensitively, resolving matters promptly or referring to management as appropriate.
- Supported daily clinic operations by coordinating room readiness, equipment bookings and workflow priorities.
- Managed incoming and outgoing correspondence, including emails, referrals and clinical documentation.
- Coordinated referrals and correspondence between clinicians, laboratories and external providers.
- Prepared and updated patient documentation, consent forms and correspondence in accordance with clinic procedures.
- Managed invoicing, billing documentation and payment reconciliation to support accurate financial reporting.
- Processed payments via EFTPOS, cash, Medicare and HICAPS and maintained accurate accounts receivable records.
- Maintained accurate patient records in practice management systems in line with privacy, confidentiality and data security requirements.
- Scheduled, confirmed and coordinated appointments, recalls and follow-ups to optimise clinic workflow and utilisation.
- Acted as first point of contact for patients, managing high-volume phone, email and in-person enquiries in a professional manner.
Dental Receptionist (Full-Time)
Norwest Orthodontics
11.2021 - 12.2023
- Prepared patients and treatment rooms and maintained accurate clinical documentation.
- Coordinated imaging, laboratory processes and supporting documentation for billing and referrals.
- Supported stock management, ordering processes and basic inventory controls.
- Provided administrative support to clinicians and practice managers to ensure smooth day-to-day operations.
- Monitored and ordered office and clinical supplies, maintaining inventory records and liaising with suppliers.
- Maintained filing systems (electronic and paper-based) to ensure efficient document retrieval and audit readiness.
- Handled complaints and escalated issues sensitively, resolving matters promptly or referring to management as appropriate.
- Supported daily clinic operations by coordinating room readiness, equipment bookings and workflow priorities.
- Managed incoming and outgoing correspondence, including emails, referrals and clinical documentation.
- Coordinated referrals and correspondence between clinicians, laboratories and external providers.
- Prepared and updated patient documentation, consent forms and correspondence in accordance with clinic procedures.
- Managed invoicing, billing documentation and payment reconciliation to support accurate financial reporting.
- Processed payments via EFTPOS, cash, Medicare and HICAPS and maintained accurate accounts receivable records.
- Maintained accurate patient records in practice management systems in line with privacy, confidentiality and data security requirements.
- Scheduled, confirmed and coordinated appointments, recalls and follow-ups to optimise clinic workflow and utilisation.
- Acted as first point of contact for patients, managing high-volume phone, email and in-person enquiries in a professional manner.
Business Operations & Administration Manager (Owner-Operator / Self-Employed, Part-Time)
Mercimode (Online Retail Business)
01.2019 - 01.2023
- Managed end-to-end operations including orders, invoicing, inventory control, supplier coordination and recordkeeping.
- Maintained sales and expense records and prepared routine operational reports to support business decision-making.
- Handled customer enquiries, returns and issue resolution and maintained service standards and brand reputation.
- Developed process improvements and trained casual staff to support peak-period operations.
Customer & Administration Support Specialist (Full-Time)
City Furniture
01.2019 - 12.2021
- Handled high-volume customer enquiries relating to orders, deliveries and product issues and coordinated with suppliers and logistics.
- Processed sales transactions and service requests with high accuracy and maintained administrative records and documentation.
- Resolved complaints and escalations professionally and contributed to improved customer satisfaction outcomes.
Practice Manager (Full-Time)
Dr Reza Merikh Dental Clinic
02.2013 - 03.2018
- Provided high-level administrative and operational support to the practice owner, ensuring smooth day-to-day service delivery.
- Managed complex scheduling, staff rosters and leave coordination to ensure adequate clinical and administrative coverage.
- Oversaw invoicing, accounts payable and receivable, payroll coordination and liaison with external partners.
- Maintained accurate financial, HR and operational records in accordance with privacy, confidentiality and regulatory requirements.
- Prepared reports, correspondence and documentation to support business planning and decision-making.
- Developed, implemented and maintained policies, procedures and standard operating guidelines.
- Ensured compliance with health, safety, infection control and regulatory standards through regular monitoring and audits.
- Acted as the primary point of contact for escalated complaints, resolving issues professionally and sensitively.
- Coordinated stakeholder communication between clinicians, suppliers, service providers and external partners.
- Managed procurement, supplier contracts and inventory control to support cost-effective operations.
- Supported recruitment, onboarding, training and performance management of administrative and clinical staff.
- Maintained secure electronic and paper-based filing systems to ensure audit readiness and efficient retrieval of records.
- Contributed to continuous improvement initiatives by reviewing workflows and implementing efficiency improvements.
- Oversaw invoicing, accounts payable and receivable, payroll coordination and routine financial reporting.
- Developed procedures and training materials to improve workflow efficiency and service consistency.
Education
Diploma - Project Management
TAFE NSW
Ultimo09-2024
Certificate - Project Management
Udemy
USA01.2023
Master of Science - BIOLOGY-MICROBIOLOGY
SCIENCE AND RESEARCH UNIVERSITY, TEHRAN (GILAN)
Iran02-2016
Bachelor of Science - Cellular & Molecular Biology Genetics – Honours
Tonekabon AIU
Iran12-2013
Skills
- Executive and team administrative support, diary coordination, correspondence and meeting logistics
- Governance and secretariat support: agendas, minutes, action registers, and document control
- Records and information management with strong attention to confidentiality and privacy
- Invoicing, accounts support, reconciliations, and basic financial reporting
- Stakeholder engagement and customer service across internal and external groups
- Microsoft 365 (Word, Excel, Outlook, PowerPoint)
- Practice management and CRM systems including Zoho, Jeev Analytics, Praktika, D4W and Dolphin
Languages
Bilingual: English and Persian (Farsi)
Timeline
Treatment Coordinator (Part-Time)
Affordable Implant Centre
01.2025 - 03.2025
Dental Receptionist / Treatment Coordinator (Part-Time)
Kellyville Smiles
01.2024 - 12.2024
Business Coordinator / Administration Officer
True Partners Consulting Engineers
01.2023 - Current
Dental Receptionist (Full-Time)
Norwest Orthodontics
11.2021 - 12.2023
Customer & Administration Support Specialist (Full-Time)
City Furniture
01.2019 - 12.2021
Business Operations & Administration Manager (Owner-Operator / Self-Employed, Part-Time)
Mercimode (Online Retail Business)
01.2019 - 01.2023
Practice Manager (Full-Time)
Dr Reza Merikh Dental Clinic
02.2013 - 03.2018
Diploma - Project Management
TAFE NSW
Certificate - Project Management
Udemy
Master of Science - BIOLOGY-MICROBIOLOGY
SCIENCE AND RESEARCH UNIVERSITY, TEHRAN (GILAN)
Bachelor of Science - Cellular & Molecular Biology Genetics – Honours
Tonekabon AIU
ADDITIONAL INFORMATION
- Strong commitment to confidentiality, accuracy and professional standards
- Available for Administration Officer AO3–AO6 roles across NSW Health