Anna Moseley

• Responsible for providing supervision for a workgroup of Communications Officers, managing and coordinating NSW Police Force resources responses to incidents using the Police Radio Network and the Computer Aided Dispatch system. The role requires a strong ability to monitor multiple simultaneous pieces of information, prioritise and track resources, and make decisions under pressure.
• Manage, coordinate, and control the response of police to incidents occurring individually or simultaneously maintaining radio support.
• Utilise computer based dispatch systems to record broadcast and acknowledge times, divert or duplicate messages and respond to incoming messages and information
• Provide a service to operational police regarding referral of requests for assistance to appropriate resources and agencies
• Monitor the activities of all mobile units, allocated resources, and incidents
• Take and process Triple Zero calls and calls from other agencies
• Responsible for the first-line supervision of Communications Officers, providing advise and guidance in the management of calls and jobs
• Train and mentor new staff

• Develop and deliver training and education programs on NSW Police Force systems

• Facilitate, coordinate, deliver and evaluate a range of training and professional development courses to ensure staff skills and capabilities are maintained

• Monitor outcomes closely and continually improve materials, methods, and strategies to achieve results • Conduct competency-based assessments, including documenting and maintaining training records with a high level of detailed observation • Supervise, manage, and mentor the progression and professional development of staff to provide support and guidance throughout the 15-week initial training experience • Conduct training needs analyses to ensure staff requiring further training or intensive support are assisted to achieve necessary outcomes

• Design and develop training packages in consultation with stakeholders, to address changes in policies and procedures • Design and develop training packages tailored for face-to face and online learning

• Identify emerging patterns and gaps in training and performance in the business unit and develop strategies to address these

• Participate in the assessment and termination of staff to provide a professional training perspective to the process

• Design and create training materials and assessment scoring tools for both formative and summative assessments.

• I have developed new assessments, both written and practical, and been involved in the modification of existing assessments to achieve a higher standard of competency amongst new staff.

• Assisted and supported in the transitioning of the current Communications Officer Training Program into a nationally recognised qualification, including assessment mapping, recognising, and addressing, any gaps and developing assessments and tools to ensure relevancy in preparation for submission.

• Work in tandem with management to meet the operational needs of the command in response to periods of heavy workloads.

• Extensive experience in the mentoring and development of existing staff into training roles.

• As above, under the supervision of the Senior Communications Officer

• During this time, I routinely acted in the Senior Communications Officer role, from 2011-2020

• I was also the team Education, Development and Support Officer, from 2012 onwards. This involved facilitating team training, working closely with, and mentoring new staff members and participating in training for staff returning to work after significant absences

• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.