Summary
Overview
Work History
Education
Skills
Certification
About Me
Certifications
Timeline
BusinessDevelopmentManager

Anna Mullen

Surry Hills, Sydney,NSW

Summary

Hello,

I just recently moved from the state of Washington in the United States of America to Sydney Australia on a Working Holiday Visa. I have substantial experience in customer service, food service, and point of sale. I have excellent communication skills that I've required over several years of working with others and face to face customer interactions in various roles. I learn quickly and like to get my job perfected. I'm used to working in complex and fast-paced environments while providing excellent and friendly service. I have a passion for coffee, food, and a warm atmosphere. I just recently got my Australian Barista Certification from CBD College in Sydney so I have fresh knowledge on how to make great drinks! It's been several years since I worked as a barista but I no doubt that I can pick up a similar role here in Australia!

Overview

5
5
years of professional experience
1
1
Certification

Work History

Housekeeping/Room Attendant

The Polynesian Resort
04.2023 - 08.2024
  • Clean rooms, make beds, take out trash, stalk rooms with supplies in a timely manner.

Night Auditor

Lighthouse Inn
03.2023 - 10.2023
  • Front desk clerk/run nightly audit
  • Assist guest with check in and provide them with details of the property and necessary information for the best experience possible. Answer and questions/concerns and complete any requests from guests. Answer phone calls and make reservations over the phone. Run nightly audit and balance system audit and cash. Light cleaning and laundry duties. Started the guest breakfast and made coffee.

Front Desk Agent

Candlewood Suites
09.2022 - 02.2023
  • Assist guest check in process, answer phone calls, Maintained records of guest information, payments, and reservations, Made reservations over the phone, Assist guests with any needs or requests, Basic cleaning duties, Balance cash drawer at beginning and end of shift.

Night Auditor/Front Desk Clerk

Motel 6
04.2021 - 10.2021
  • Part time night auditor
  • Assists guests with check in, Answer any questions and complete any requests guests may have, Make reservations over the phone or in person, Run nightly audit, Balance cash drawer, Light cleaning duties, Make coffee for guest breakfast.

Telephone Interviewer

UNL - Bureau of Sociological Research
03.2019 - 08.2021
  • Conduct surveys over the phone, guide participants through a fast and friendly survey about health and related topics.

Cook/Cashier

Quinault Beach Resort Casino Big Eats Bistro
03.2024 - 07.2024
  • Set up and prepared cooking stations before opening, Maintained clean and organized work areas, Prepared food orders efficiently during peak hours, Took food orders and balanced cash drawer, cleaning duties such as wiping down tables, keeping work areas clean.
  • Stocking kitchen, front areas

Education

Bachelors Degree In Sociology. Minor Anthropology - Social Sciences

University of Nebraska-Lincoln
Lincoln, NE, U.S.A
05.2019

Highschool Diploma -

Grand Island Senior High
Grand Island, Nebraska, U.S.A
05.2010

Skills

  • Customer Service
  • Hotel Front Desk Agent
  • Hotel Night Auditing
  • Food Preparation
  • Cooking and frying in a bistro; sandwich making
  • Cash Handling/Cashiering
  • Telephone Survey Conducting
  • Professional Cleaning Experience
  • Some Barista Experience (Mostly deli and cafe)
  • Completed Barista courses at CBD college

Certification

Michelle Connolly : Big Eats Supervisor at Quinault Beach Resort and Casino.

P: +1 360 589 8669. (U.S.A)

Email: michelle.connally@qbrcasino.com


Lorene Baker: The Polynesian Resort General Manager

P: +1 360 289 3361

Email: gm@thepolynesian.net

About Me

United States PN: 649560042


I am looking for both part time and full time positions


I'm willing to relocate for a position.

Certifications

Australian Barista Course Certification. CBD College in Sydney, NSW. Issued Sept 2nd 2024


Barista Coffee Art class. CBD College in Sydney, NSW. Issued Sept 3rd 2024


Was certified with a Food Handlers Certificate in Washington state that expired April of 2024. currently working on my food handlers permit for New South Wales!

Timeline

Cook/Cashier

Quinault Beach Resort Casino Big Eats Bistro
03.2024 - 07.2024

Housekeeping/Room Attendant

The Polynesian Resort
04.2023 - 08.2024

Night Auditor

Lighthouse Inn
03.2023 - 10.2023

Front Desk Agent

Candlewood Suites
09.2022 - 02.2023

Night Auditor/Front Desk Clerk

Motel 6
04.2021 - 10.2021

Telephone Interviewer

UNL - Bureau of Sociological Research
03.2019 - 08.2021

Bachelors Degree In Sociology. Minor Anthropology - Social Sciences

University of Nebraska-Lincoln

Highschool Diploma -

Grand Island Senior High
Anna Mullen