Anna Natonewski
Geelong,VIC
Summary
Compassionate Disability Support Worker with a proven track record at CareChoice, excelling in personal care and client advocacy. Skilled in conflict resolution and effective communication, I enhance clients' quality of life through tailored support and meticulous documentation, fostering trust and independence in daily living activities.
Overview
16
16
years of professional experience
Work History
Disability Support Worker
CareChoice
06.2024 - 03.2025
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Accounts Payable Clerk
Advance Visual Design
03.2009 - 06.2011
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
Team Leader
CareChoice
08.2021 - 05.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Disability Support Worker
Stellar Care
10.2020 - 09.2021
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided high level of physical support by lifting, adjusting, and moving clients.
Manager of Operations
Nevermind Group
11.2012 - 09.2020
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
Tour Leader
Nevermind Group
03.2015 - 03.2020
- Built personal relationships with guests to promote positive experiences.
- Guided groups of up to Number people on scheduled tours.
- Researched information on Place to provide accurate, detailed tours.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Implemented contingency plans in case of unforeseen circumstances or emergencies during tours, minimizing disruptions to itinerary plans.
- Delivered exceptional customer service, promptly addressing concerns and resolving issues to maintain client satisfaction.
- Coordinated transportation arrangements within destination countries for seamless transitions between tour stops.
- Partnered with local communities to provide authentic experiences for clients while supporting sustainable tourism practices.
Bookkeeper
Your Place Or Mine Pet Sitting
01.2011 - 06.2012
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Completed payroll for employees and maintained detailed records of procedures.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
Education
Certificate IV - Disability
GenU Training
Belmont, VIC2020
Skills
- Daily living assistance
- Personal care services
- Client transportation
- Meal preparation
- Household management
- Detailed record keeping
- Conflict resolution
- Team leadership
- Effective communication
- Relationship building
- Safety awareness
- Problem solving
- Time management
- Cultural sensitivity
- Client advocacy
- Problem-solving
- Housekeeping and meal preparation
- Personal care
- Independent living support
- Disability awareness
- Documentation skills
- Documentation and reporting
- Client confidentiality
- Incident reports
- Computer skills
- Health and safety
- Individual support plans
- Creative thinking
- Risk assessments
- Family communication
- Social skills development
- Safety management
- Personal growth support
Timeline
Disability Support Worker
CareChoice
06.2024 - 03.2025
Team Leader
CareChoice
08.2021 - 05.2024
Disability Support Worker
Stellar Care
10.2020 - 09.2021
Tour Leader
Nevermind Group
03.2015 - 03.2020
Manager of Operations
Nevermind Group
11.2012 - 09.2020
Bookkeeper
Your Place Or Mine Pet Sitting
01.2011 - 06.2012
Accounts Payable Clerk
Advance Visual Design
03.2009 - 06.2011
Certificate IV - Disability
GenU Training
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