ANNA NOCUN
Brisbane,QLD
Summary
Dynamic Administration Officer and Bookkeeper with proven success at Newport Marina, enhancing operational efficiency through the implementation of Xero and streamlining procedures. Adept in customer service excellence and effective communication, I have consistently improved financial management and team performance, driving significant growth in business operations.
Overview
15
15
years of professional experience
Work History
Administration Officer & Bookkeeper
Newport Marina
Newport
08.2022 - Current
- Implementation of new property management system, Newbook
- Set up of online accounting system, Xero, with integration of booking system
- Manage accounts receivable in Xero and daily account reconciliations
- Perform daily customer service duties that includes:
- Communicating accurate & complete information about marina services via phone, email & face to face
- Handling customer enquiries & complaints, provide appropriate solutions and alternatives within time limits
- Data entry and vessel bookings
- Provide effective, efficient and professional administration support to the marina manager
- Develop strategies & procedures to streamline and improve office procedures
Owner/Office Manager/Bookkeeper
Boat Harbour Marine
Scarborough
09.2018 - Current
- Manage all aspects of store operations including inventory management, staff scheduling and customer service. Sales have increased by 30% since 2019
- Offer assistance to all potential customers by answering questions and providing suggestions
- Overseeing company financial data by maintaining accurate books through Xero, process accounts payable & receivable, payroll, and daily financial entries & reconciliations
- Creating and implementing policies and procedures to ensure seamless business operations
- Coach employees and provide training in Retail Manager software program, and for handling various aspects of sales, complicated issues, and difficult customers.
Vessel Bareboat Briefer
Whitsunday Escape Charter Company
Airlie Beach
08.2017 - 06.2015
- Responsible for providing guests with a safe & positive experience through teaching boating & sailing skills and providing information about the Whitsundays Islands region
- Performed regular maintenance on boats and equipment
Deckhand/First Mate
Various sailing boats
Worldwide
05.2010 - 01.2015
- Delivered exceptional customer service to demanding high-profile clients.
- Oversaw all activities related to vessel maintenance and navigation.
- Managed sailing operations to ensure safe and efficient voyages.
Administrative Assistant
Deloitte Warsaw Audit
, Poland
03.2010 - 09.2007
- Company Overview: Deloitte is a multinational professional services network.
- Developed administrative processes to achieve organisational objectives and improve office efficiency
- Managed physical and digital files, monitored spreadsheets, updated reports and created presentations using in-house computer programs and Microsoft Office Suite
- Directed customer communication to appropriate department personnel
- Conducted effective business correspondence via phone and email.
- Coordinated appointments, meetings, and conferences
- Deloitte is a multinational professional services network.
Education
Certificate IV - Accounting and Bookkeeping
Monarch Institute
Australia01.2022
Masters - Geography: Hydrology
Silesian University of Technology
Poland01.2006
Bachelor - Tourism
Silesian University of Technology
Poland01.2004
Skills
- Accounting software: Xero
- Customer service excellence
- Microsoft Office, Canva, Teams
- Employee supervision
- Payroll management
- Effective communication
References
Tony Bright ,Newport Marina ,Newport Marina Manager
info@marinalife.com.au
0450 698 737
Adam Davies, Boat Harbour Marine, Accountant
adamd@leadergroup.net.au
07 4946 7377
Timeline
Administration Officer & Bookkeeper
Newport Marina
08.2022 - Current
Owner/Office Manager/Bookkeeper
Boat Harbour Marine
09.2018 - Current
Vessel Bareboat Briefer
Whitsunday Escape Charter Company
08.2017 - 06.2015
Deckhand/First Mate
Various sailing boats
05.2010 - 01.2015
Administrative Assistant
Deloitte Warsaw Audit
03.2010 - 09.2007
Certificate IV - Accounting and Bookkeeping
Monarch Institute
Masters - Geography: Hydrology
Silesian University of Technology
Bachelor - Tourism
Silesian University of Technology
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