Anna O'Keef
Medical Admin
Sherwood,QLD
Summary
Attentive, professional and empathetic Administrator with a professional, accurate and courteous work ethic and friendly and positive demeanor. Excellent written and verbal skills with all levels of personnel, including colleagues, higher management and patients and family members. Self motivated and versatile and a team player. Organized and dedicated with over 20 years of hands-on experience in administrative, education and customer service positions combined.
Overview
24
24
years of professional experience
Work History
Acute Medical Ward Admin
The Wesley Hospital
Brisbane, Queensland
12.2015 - Current
- Answered and directed incoming calls using multi-line telephone system.
- Arranged patient appointments and collection of bloods and other specimens with phlebotomist's teams.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Entered and maintained accurate and confidential patient data into Citrix and Trendcare applications.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Managed and filtered multiple and diverse incoming calls daily.
- Maintained organized filing system of paper and electronic documents.
- Coordinated communications, taking calls, responding to emails and interfacing with patients and family members.
- Completed supply orders and maintained appropriate levels of office supplies.
- Created agendas, meeting notes and other documents to enhance collaborative process.
- Verified operation of ward equipment by completing preventive maintenance requirements and calling for repairs.
- Supported team members with stocked medical supplies and well-maintained equipment.
Senior Medical Secretary
Sullivan Nicholaides Pathology
Indooroopilly , Qld
04.2014 - 12.2015
- Transcribed physicians' notes and entered data into electronic chart management software.
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
- Answered phone calls to provide assistance, information and medical personnel access.
- Compiled physical and digital documents, charts and reports.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Kept office spaces well-stocked with administrative and medical supplies.
- Managed incoming telephone calls, took messages and directed callers to personnel.
Special Education Teacher
St Nicholas School
Surrey, England
09.2009 - 05.2012
- Worked with students with specialized needs to accomplish tasks and build practical skills.
- Collaborated with conventional education instructors across multiple departments to optimize student learning.
- Fostered positive and trusting relationships with students to increase engagement.
- Conducted small group and individual classroom activities with students based on differentiated learning needs.
- Established and communicated clear objectives for lessons, units and projects to students and parents.
- Facilitated functional life skills development in students with autism through explicit instruction and repetition to entrench skills.
- Transitioned students across grade levels through careful planning and preparation.
- Eliminated learning gaps and instructed students by using teaching aids and motivational strategies.
- Developed IEP to leverage developmental practices and educational theories to achieve educational objectives.
- Offered students personalized educational, behavioral and emotional support.
- Completed documentation on student behaviors, interventions and results.
- Liaised with team of professionals to implement comprehensive educational action plans for special needs and at-risk students.
- Built trusting rapport with clients and parents.
- Supported intellectual, emotional and social development of students in need of extra assistance.
- Managed case history records and recorded treatments in patient charts.
- Determined capabilities and function of young individuals through personal interviews, home visits and assessments.
Personal Secretary Medical
S Oliver & Associates
London, United Kingdom
09.2001 - 09.2009
- Organized personal and professional calendars, including reminders for upcoming meetings and events.
- Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office productivity.
- Typed documents, updated websites and compiled information for meetings.
- Screened telephone calls and inquiries and directed as appropriate.
- Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
- Conducted extensive online and phone research.
- Attended business meetings and took meeting minutes.
- Restocked office and break room supplies to maximize team productivity.
- Prioritized timeline-driven items to complete projects promptly and within budget.
- Traveled with manager to take notes and dictation at meetings.
- Organized personal and professional calendars to streamline office communications, scheduling and initiatives.
- Devised and maintained office systems to best deal with paper flow.
Education
Bachelor - Early Years Education
University of Brighton
East Sussex, UK1991
Diploma - BTEC Business & Finance
Durrington College
Worthing, UK09.1986
High School Diploma -
Royal Russell School
London, UK06.1986
Skills
- Meticulous and organized
- Professional but friendly demeanor
- Confidential conduct and privacy aware
- Microsoft proficient
- Multitasking and prioritization
- Reliable and trustworthy
- Empathetic patient/customer focused
Hobbies & Interests
- Travel
- Fitness
- Dance & Music
References
Upon request
Timeline
Acute Medical Ward Admin
The Wesley Hospital
12.2015 - Current
Senior Medical Secretary
Sullivan Nicholaides Pathology
04.2014 - 12.2015
Special Education Teacher
St Nicholas School
09.2009 - 05.2012
Personal Secretary Medical
S Oliver & Associates
09.2001 - 09.2009
Bachelor - Early Years Education
University of Brighton
Diploma - BTEC Business & Finance
Durrington College
High School Diploma -
Royal Russell School
Similar Profiles
Gemma CarrollGemma Carroll
Registered Nurse at The Wesley HospitalRegistered Nurse at The Wesley Hospital
CONSTANCE CROSBYCONSTANCE CROSBY
Theatre Orderly at The Wesley HospitalTheatre Orderly at The Wesley Hospital
Chenying LiangChenying Liang
Volunteer at The Wesley HospitalVolunteer at The Wesley Hospital