Anna Patrinos
Wollongong,NSW
Summary
Results-driven Business & Operations Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational improvement. Excel at communication, problem-solving, and adaptability, ensuring seamless management and business growth. A high passion for health and wellness of both employees and staff, coupled with customer and staff engagement and satisfaction.
Overview
1
1
Language
12
12
years of professional experience
Work History
Regional Manager - Illawarra / Shoalhaven
Community Gateway
Wollongong, NSW
04.2025 - Current
- Leading regional operations to enhance service delivery and stakeholder engagement.
- Developing and implementing strategic initiatives to improve community outreach programs.
- Oversee budget management, ensuring optimal allocation of resources across multiple locations.
- Mentor and train team members, fostering a culture of continuous improvement.
- Analyse performance metrics to identify areas for operational enhancement and efficiency gains.
- Direct conflict resolution strategies, improving customer satisfaction rates significantly.
- Enhancing team performance by providing regular coaching, training, and performance feedback to staff members.
- Promoting a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
Business Manager Health & Wellness Programs
Catholic Healthcare
02.2023 - Current
- Oversee CHSP & HCP programs and services – Assistance with Care & Housing, Hoarding & Squalor, Transitional Housing, Social Support Groups, Group Exercise activities, Day Respite, HCP in home Occupational Therapy, Nursing and Physiotherapy
- Program development & business growth
- Project planning
- Management of multidisciplinary team – Including Allied Health team, Registered Nurses, Care Advisors, Coordinators & Administration
- Budget management
- Staff development, training, onboarding and mentoring
- Develop partnerships with key community stakeholders
- Risk management
- Conflict resolution and complaints management
- Maintain quality and compliance and enhancing process of clinical governance
- Developed and implemented policies and procedures to improve operational efficiency.
- Maintained financial records, prepared budgets, and monitored expenditures for multiple departments.
- Providing guidance and direction to ensure successful completion of projects.
Community Support Partner
Uniting
09.2022 - 01.2023
- Client assessments
- Care planning
- Complex case management
- Episodic Care
- Complaints and conflict resolution
- Customer Service management
- Compliance Auditing and management
- Problem Solving and Research
- Statement & fee verifications
- Referral and budget management
Senior Support Advisor
Uniting
06.2021 - 08.2022
- Management of Support Advisors and Coordinators
- Staff Onboarding, Training and supervision
- Recruitment
- Referral and budget management
- Complaints and conflict resolution
- Customer Service management
- Compliance Auditing and management
- Project planning, implementing & coordinating
- Problem Solving and Research
- Statement & fee verifications
Support Advisor
Uniting
06.2020 - 06.2021
- Client assessments
- Care planning
- Complex case management
- Maintaining and managing client budgets
- Sustaining client services through client centred approach
- Invoice processing and approvals
- Intake and referral management
Service Team Leader TACP
Wesley Mission
03.2019 - 06.2020
- Transitioning client’s safely into the home post Hospital
- Liaising and advocating for client/families to access relevant ongoing formal supports
- Report writing according to specified deadlines
- Staff onboarding, supervision and management
- Rostering and allocating as part of on call duties
- Employee Reference Checks and recruitment
- Managing internal and external stakeholders to achieve quality services delievered
- Client assessments
- Care planning
- Complex case management
- Maintaining and managing client budgets
- Sustaining client services through client centred approach
- Invoice processing and approvals
- Intake and referral management
Service Team Leader Home care & Disabilities
Wesley Mission
02.2018 - 03.2019
- Staff onboarding, supervision and management
- Rostering and allocating as part of on call duties
- Employee Reference Checks and recruitment
- Managing internal and external stakeholders to achieve quality services delievered
- Client assessments
- Care planning
- Complex case management
- Maintaining and managing client budgets
- Sustaining client services through client centred approach
- Invoice processing and approvals
- Intake and referral management
Project Officer, Community Care Coordinator
GWC Community Services Newtown
02.2016 - 01.2018
- Administration
- Client assessments
- Client file Auditing
- Project planning & coordinating
- Statement & fee verifications
- Work, Health & Safety assessments
- Networking and research
- Problem Solving
- Staff training and support advisor
- Rostering
- Intake and referral management
Leisure & Lifestyle coordinator, Acting Service Manager, Assisting Support Advisor
UnitingCare Ageing
11.2014 - 02.2016
- Administration
- Client reviews
- Client assessments
- Client file Auditing
- Acting Service Manager
- Referral management & reporting
- Statement & fee verifications
- Work, Health & Safety assessments
- Healthy Living for Seniors workshops
- Employee Reference Checks
- Staff Training
- Problem Solving and Research
- Recruitment
- Project planning, implementing & coordinating
Education
Certificate III Frontline Management & Leadership - Management
Catholic Healthcare L&D
Sydney, NSW07.2024
Bachelor of Public Health - Health Promotion
University of Wollongong
Wollongong12.2014
Skills
- Customer relationship management
- Employee management
- Partnership development
- Business generation
- Project management
- Process improvement
- Operational oversight
- Recruiting and hiring
- Verbal and written communication
- Decision-making
- Policy implementation
- Financial management
- Risk assessment and management
- Business planning
- Operations management
- Business development
- Coaching and mentoring
- Customer service
Languages
Greek
Native or Bilingual
Timeline
Regional Manager - Illawarra / Shoalhaven
Community Gateway
04.2025 - Current
Business Manager Health & Wellness Programs
Catholic Healthcare
02.2023 - Current
Community Support Partner
Uniting
09.2022 - 01.2023
Senior Support Advisor
Uniting
06.2021 - 08.2022
Support Advisor
Uniting
06.2020 - 06.2021
Service Team Leader TACP
Wesley Mission
03.2019 - 06.2020
Service Team Leader Home care & Disabilities
Wesley Mission
02.2018 - 03.2019
Project Officer, Community Care Coordinator
GWC Community Services Newtown
02.2016 - 01.2018
Leisure & Lifestyle coordinator, Acting Service Manager, Assisting Support Advisor
UnitingCare Ageing
11.2014 - 02.2016
Certificate III Frontline Management & Leadership - Management
Catholic Healthcare L&D
Bachelor of Public Health - Health Promotion
University of Wollongong