Summary
Overview
Work History
Skills
Hobbies
Timeline
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Anna Pitcher

Melbourne,VIC

Summary

Accomplished Retail Management and Sales Assistant proficient in managing boutique operations and teams with forward-thinking and creative mindset. Skilled in merchandising and promoting products to consumers and building long-lasting relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience

Work History

Boutique Manager/Retail Stylist

Robb And Lulu
09.2022 - Current
  • Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
  • Managed team of full-time and part-time staff, trained new workers and monitored performance.
  • Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
  • Oversaw merchandising strategies to effectively showcase fashion products with eye-catching displays.
  • Showed associates how to improve customer interactions and increase sales with successful communication and consultative strategies.
  • Built boutique's reputation for effectively serving customers through careful staff management, effective customer relations and smooth service delivery.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Assisted in recruiting, hiring and training of team members.
  • Trained new employees on proper protocols and customer service standards.

Salon Co-Ordinater

Hampton Haircare
07.2022 - 01.2023
  • Promoted business through marketing initiatives and use of social media.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Maintained general appointment calendar and set shift schedules.
  • Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.

Boutique Manager/Retail Stylist

Gant
01.2003 - 11.2004
  • Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
  • Managed team of full-time and part-time staff, trained new workers and monitored performance.
  • Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
  • Oversaw merchandising strategies to effectively showcase men's suiting and apparel products with eye-catching displays.
  • Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.

Skills

  • Materials Planning and Logistics
  • Business Leadership
  • Advertising Campaign Development
  • Budget Controls
  • Customer Service
  • Compliance Requirements
  • Inventory Accuracy
  • Maintaining Clean Work Areas

Hobbies

Personal fitness is an absolute priority. I enjoy pilates, boxing and also private training sessions.

I love my time spent socialising with friends, eating out and catching up for walks, that being said the majority of my time outside of work is mainly dedicated to being with my children.

Timeline

Boutique Manager/Retail Stylist

Robb And Lulu
09.2022 - Current

Salon Co-Ordinater

Hampton Haircare
07.2022 - 01.2023

Boutique Manager/Retail Stylist

Gant
01.2003 - 11.2004

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Anna Pitcher