Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
References
References
Generic

Anna Popovska

Canley Vale,NSW

Summary

An experienced production leader knowledgeable about hospitality practices and regulatory requirements. Directs and motivates employees to accomplish challenging performance and quality objectives while promoting safety and compliance. Not limited to Line Manager with extensive experience in completing a wide range of assignments. Understanding and being thorough with the work load having knowledge of jobs outside area of specialty. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills through continuous improvement. Documented all daily actions by thoroughly completing production and quality forms. Motivating production line with strengths in creating a positive, safe work culture. Committed to employee engagement and wellbeing. Brings attention to detail and time management abilities to successfully multitask in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Menu Monitor

NSW Health
05.2024 - Current
  • Maintained strict compliance with all relevant regulatory guidelines and industry standards to uphold the integrity of patient monitoring processes.
  • Ensured compliance with industry standards, conducting thorough inspections and audits.
  • Contributed to the development of monitoring policies and procedures, promoting a standardized approach across all units.
  • Participated in quality improvement initiatives aimed at enhancing patient safety and satisfaction within the facility.
  • Facilitated smooth transitions between shifts by providing thorough handoff reports, ensuring continuity of care for monitored patients.
  • Assisted in maintaining dry storage areas and handling, dating, and rotating of food and non-food supplies as directed.
  • Boosted team morale and productivity, providing regular feedback and encouragement.
  • Mentored junior staff members on proper monitor usage techniques and troubleshooting strategies for common issues encountered during daily operations.
  • Utilized advanced software applications for efficient data management and analysis, contributing to improved overall workflow efficiency.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Monitored food quality and freshness throughout day.
  • Enhanced kitchen efficiency through the organization of food storage areas and proper labeling of ingredients.
  • Ensured timely delivery of meals to patients, adhering to strict schedules for optimal nutrition intake.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas. Kept all kitchen areas clean, tidy, and free of hazards.
  • Discarded outdated food products and maintained waste disposal procedures.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.

Customer Service Representative

Direct Couriers
04.2023 - 09.2023
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.

Diet Aide

St Vincents Private Hospital
10.2022 - 03.2023
  • Collaborated with dietitians to develop balanced menus that catered to patients'' specific nutritional requirements.
  • Demonstrated adaptability by adjusting menus or meal components as needed due to changes in patient conditions or the availability of ingredients.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Streamline meal prep processes by organizing workstations efficiently and assembling dishes according to standardized recipes.
  • Enhanced kitchen efficiency through the organization of food storage areas and proper labeling of ingredients.
  • Adjusted food preparation methods in accordance with customer requests.
  • Portioned and wrapped food to place directly on plates for service to patrons.
  • Facilitated communication between kitchen staff and clinical teams regarding pertinent patient information such as allergies or new dietary restrictions.
  • Contributed to a clean and safe working environment by maintaining sanitation standards in food preparation areas.
  • Maintained compliance with relevant local, state, and federal regulations pertaining to food service operations within a healthcare setting.
  • Followed all food safety regulations while preparing meals for patients.
  • Supported a culture of continuous improvement by actively participating in quality control initiatives and providing feedback on procedures.
  • Addressed patient concerns promptly, ensuring satisfaction with their meals while remaining compliant with dietary restrictions.
  • Participated in regular training sessions to stay current on dietary guidelines and best practices within the industry.
  • Deliver nourishment and supplements to the nurse station for distribution to specific residents.
  • Discarded outdated food products and maintained waste disposal procedures.

Patient Food Services

St Vincents Private Hospital
10.2021 - 10.2022
  • Provided excellent customer service by addressing dietary restrictions or allergies with appropriate substitutions or modifications when necessary.
  • Consistently met or exceeded food safety standards through diligent temperature checks, safe storage practices, and proper handling techniques.
  • Ensured compliance with all health and safety regulations, passing all inspections with high marks.
  • Improved employee morale through open communication, fostering a positive and productive work culture.
  • Maintained a clean and sanitary kitchen environment, adhering to health department regulations and guidelines.
  • Increased efficiency in the kitchen by multitasking and coordinating various tasks simultaneously.
  • Checked for quality, kept track of old and new items, and rotated stock to confirm the freshness of food and ingredients.
  • Streamlined food preparation processes by effectively organizing workstations and utilizing time management skills.
  • Participated in ongoing professional development opportunities, staying current with industry trends, and enhancing my culinary skillset.

Line Leader

Coles
04.2021 - 09.2021
  • Followed good manufacturing processes (GMPs).
  • Implemented safety protocols to minimize workplace accidents, ensuring a secure environment for all team members.
  • Maintained high-quality standards by closely monitoring production line outputs and identifying areas for improvement.
  • Completed logs and reports to document detailed information on production, spoilage, and departmental maintenance needs.
  • Supervised ongoing daily production phases.
  • Supervised production staff of 6-10.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Oversaw facility cleanliness and organization in compliance with industry regulations and internal guidelines designed to uphold best practices.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Lead improvement initiatives to advance operational efficiencies and increase revenue.
  • Set up machining, performed required maintenance and made adjustments to machines.
  • Utilized lean manufacturing principles to reduce waste, optimize resources, and enhance operational efficiency.

Education

DIPLOMA HEALTH SCIENCE -

TORRENS UNIVERSITY (CRICOS 099640E)
01.2023

Certificate 3 Commercial cookery -

Ultimo Tafe
01.2015

Skills

  • Attention to Detail
  • Responsibility
  • Problem Solving
  • Organizational skills
  • Creativity
  • Flexibility
  • RSA & RCG License
  • Communication Skills
  • Clear concise written and verbal communication
  • Monitoring Visits
  • Meal Distribution
  • Compassionate Care
  • Incident Reporting
  • Product Quality Control
  • Quality Assurance Controls
  • Continuous Improvement Process
  • Quality Control Guidelines
  • Sanitation Training
  • Production Line Supervision
  • Workflow Management
  • Team Coordination
  • Equipment Safety
  • Training Initiatives
  • Product Line Analysis
  • Continuous Quality Improvement (CQI)
  • Professional Relationships

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Menu Monitor

NSW Health
05.2024 - Current

Customer Service Representative

Direct Couriers
04.2023 - 09.2023

Diet Aide

St Vincents Private Hospital
10.2022 - 03.2023

Patient Food Services

St Vincents Private Hospital
10.2021 - 10.2022

Line Leader

Coles
04.2021 - 09.2021

DIPLOMA HEALTH SCIENCE -

TORRENS UNIVERSITY (CRICOS 099640E)

Certificate 3 Commercial cookery -

Ultimo Tafe

References

Please Ask upon request

References

Please Ask upon request

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Anna Popovska