Summary
Overview
Work History
Education
Skills
Referees
Timeline
Generic

Anna Principe

Perth,WA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

30
30
years of professional experience

Work History

Administrative Clerk

Kmart
Mirrabooka , WA
05.1995 - Current
  • Drafted reports summarizing findings from audit reviews and investigations.
  • Conducted risk assessments to identify areas of noncompliance or vulnerability.
  • Conducted regular internal audits to ensure compliance with established standards.
  • Reported any identified discrepancies or irregularities to senior management.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Provided accurate information about products and services to customers.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Trained new employees on company policies related to customer service practices.
  • Processed payments from customers using point of sale systems.
  • Performed follow-up calls to ensure customer satisfaction with product and service delivery.
  • Answered customer inquiries via telephone, email and face-to-face contact.
  • Managed daily operations of the Customer Service Department.
  • Issued refunds and change due to customers accurately and timely.
  • Responsible for handling large sums of money safely at all times.

Education

Certificate of Office And Secretarial Studies - Business Administration

North Metropolitan TAFE
Leederville, WA
11-1990

High School Diploma -

Perth Modern Senior High School
Subiaco, WA
12-1989

Skills

  • Customer service
  • Payment processing
  • Risk assessment
  • Team training
  • Compliance monitoring
  • Time management
  • Effective communication
  • Problem solving
  • Daily reporting
  • Multitasking
  • Billing and invoicing
  • Cash management

Referees

  • Miss Nicole Bresser

Operations manager

      Kmart Australia 

      +61 410 279 831

      n_b@live.com.au

  • Maria Evans

Customer service supervisor

     0411 497 854

Timeline

Administrative Clerk

Kmart
05.1995 - Current

Certificate of Office And Secretarial Studies - Business Administration

North Metropolitan TAFE

High School Diploma -

Perth Modern Senior High School

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Anna Principe