Anna Proctor
Brendale ,QLD
Summary
Dedicated Pathology Lab Assistant at Queensland Health Pathology, skilled in specimen preparation and quality control. Demonstrated exceptional teamwork and adaptability, enhancing lab efficiency and patient satisfaction. Proven ability to maintain safety compliance while training new staff, ensuring high standards in phlebotomy and laboratory practices. Committed to delivering accurate results and fostering positive patient relations.
Overview
15
15
years of professional experience
Work History
Pathology Lab Assistant
Queensland Health Pathology
06.2024 - 11.2024
- Assisted in sample preparation and processing for diagnostic testing.
- Maintained laboratory equipment and ensured compliance with safety protocols.
- Collaborated with team members to support daily lab operations efficiently.
- Conducted quality control checks to ensure accuracy of test results.
- Documented specimen information accurately in laboratory information systems.
- Consistently demonstrated a strong work ethic, reliability, and dedication to providing exceptional support within the pathology lab environment.
- Contributed to the timely delivery of patient results by promptly completing paperwork and entering data into the laboratory information system.
- Maintained a clean, well-organized workspace to optimize productivity and prevent cross-contamination of samples.
- Enhanced lab efficiency by organizing and maintaining all pathology specimens and records.
- Demonstrated flexibility in adapting to changing workloads or priorities, consistently meeting deadlines without sacrificing quality or attention to detail.
- Facilitated smooth communication between the pathology department and hospital staff, ensuring prompt delivery of critical information regarding patient diagnoses.
- Collaborated effectively with fellow lab assistants, fostering a positive work environment conducive to teamwork and shared success.
- Documented and verified patient information using laboratory information system.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
Phlebotomist
Queensland Health Pathology
09.2009 - 11.2024
- Collected blood samples using proper techniques to ensure patient safety and specimen integrity.
- Prepared specimens for laboratory testing, adhering to established protocols and guidelines.
- Maintained accurate records of patients and sample collections, supporting efficient workflow operations.
- Assisted in training new staff on phlebotomy procedures and safety standards.
- Ensured compliance with health regulations and quality control measures throughout processes.
- Collaborated with healthcare professionals to facilitate effective patient care and communication.
- Implemented improvements in sample collection methods, enhancing overall efficiency of services.
- Monitored inventory levels of supplies, ensuring availability for uninterrupted service delivery.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Organized daily work based on collection priority.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
- Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
- Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
- Enhanced team collaboration by participating in regular meetings to discuss improvements in phlebotomy practices.
- Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
- Improved patient comfort and trust with compassionate communication and professional bedside manner.
- Adapted to diverse patient needs by employing variety of blood collection techniques.
- Contributed to maintenance of patient records, ensuring accurate and up-to-date information was available for healthcare providers.
- Participated in continuous education programs to stay updated on latest phlebotomy techniques and safety standards.
- Reduced patient wait times by implementing effective appointment scheduling system.
- Enhanced patient experience by performing blood draws quickly and efficiently.
- Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
- Streamlined inventory management process for phlebotomy supplies, preventing shortages and overstock situations.
- Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
- Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
- Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
- Supported laboratory technicians by preparing and organizing samples for analysis, facilitating smoother workflow.
- Provided clear post-draw instructions to patients, enhancing their understanding and compliance with care instructions.
- Collaborated with healthcare teams to prioritize urgent blood draws, ensuring timely analysis for critical care decisions.
- Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified patients' identification for proper sample collection.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Verified proper storage and transportation of specimens to laboratories.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Assisted in training and onboarding new phlebotomists.
- Reviewed and processed requisitions for laboratory tests.
- Monitored supply levels and placed orders for laboratory supplies.
- Participated in quality assurance and competency assessment initiatives.
- Provided guidance and support to laboratory personnel.
- Developed and implemented strategies to improve phlebotomy processes.
Skills
- Laboratory safety protocols
- Active listening
- Adaptable to change
- Quality control procedures
- Medical terminology
- Specimen preparation
- Sample preparation
- Chemical handling
- Staff management
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Blood and urine analysis
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Patient confidentiality
- Patient records documentation
- Safety compliance
- Relationship building
- Data analysis and documentation
- Data entry
- Team building
- Specimen collection
- Self motivation
- Infection control
- Phlebotomy
- Goal setting
- Sample testing
- Interpersonal skills
- Analytical thinking
- Risk assessment
- Professionalism
- Quality control
- Blood and tissue sample collection
- Data recording
- Staff training
- Time management abilities
- Adaptability
- Written communication
- Patient relations
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Supervised team of Number staff members.
Languages
Italian
Elementary (A2)
Timeline
Pathology Lab Assistant
Queensland Health Pathology
06.2024 - 11.2024
Phlebotomist
Queensland Health Pathology
09.2009 - 11.2024