Anna Richards
Whiteman Creek
Summary
I’m a motivated and detail-oriented professional with extensive experience in retail operations and administrative management. I’m keen to use my strong organisational and leadership skills to thrive in a dynamic work environment. My expertise includes managing cash reconciliation payroll systems and compliance procedures with a focus on accuracy and efficiency.
Experienced with staff supervision and operational oversight in retail environment. Utilizes effective communication to ensure smooth store operations and customer satisfaction. Track record of implementing strategic solutions to improve inventory management and team productivity.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Store Support Manager
Coles
Grafton
01.2026 - Current
- Work closely with and reporting to the Store Manager, supporting in all operational and people aspects of the store of the store.
- Sitting on linkups directly reporting to the regional manager around our KPI's in controlling cost, waste and profits and rostering opportunities.
- Operational Excellence: Driving store compliance, safety standards, and visual merchandising to meet commercial targets.
- Team Leadership: Coaching, mentoring, and developing a team of 100+ part-time and casual staff, fostering a one-team culture.
- Customer Experience: Ensuring a customer-focused, engaging environment.
- Support & Collaboration: Reporting to the Store Manager to support operational and people-related tasks.
Dry Goods Manager
Coles
Grafton
05.2025 - 01.2026
- Accountable for daily operations, including inventory management, stock merchandising, and leading the team to meet sales targets, safety standards, and cost control requirements.
- Leading, coaching, and rostering team members (including night-fill teams) to meet department goals.
- Following safety regulations and maintaining company standards for food safety and inventory control.
- Previous experience in a fast-paced retail or warehouse environment.
- Proven leadership skills to guide and motivate staff.
- Strong organizational skills and ability to manage multiple tasks.
Online Manager
Coles
Grafton
04.2023 - 07.2025
- Coles Online Department Manager ensuring customer orders are accurate and ready for Click & Collect or home delivery, while driving sales, controlling costs and accurate rosters to achieve optimal performance from team.
- Team Leadership: Coaching, training, and rostering team members (Personal Shoppers) to meet productivity targets.
- Operational Control: Managing inventory, ensuring packing quality, and managing the Click & Collect/Concierge service.
- Performance Metrics: Achieving key sales targets, managing costs, and meeting customer service KPIs.
- Customer Focus: Ensuring accurate, fresh product selection and a seamless, fast experience for online customers.
- Reporting: Reports directly to the Store Manager and works in a fast-paced retail environment.
Office in Charge
Coles
Grafton
02.2017 - 03.2023
- Office In Charge (OIC) at Coles providing critical store leadership role being responsible for administrative, cash office, and team member support tasks.
- Handling, balancing tills, safe maintenance, and daily cash reconciliations.
- Payroll & Award Interpretation: Deep understanding of payroll systems and the capability to interpret industrial awards and agreements (e.g., Coles Retail Enterprise Agreement 2024) to ensure accurate pay.
- Administration & Accuracy: Excellent organizational skills to manage team member files, rostering, and store data with high precision.
- Audit & Compliance: Ensuring all administrative processes comply with company policy, safety standards, and legislation.
- Leadership & Communication: Ability to support store management, provide training to team members, and communicate effectively to simplify processes.
Night Fill
Coles
Grafton
04.2007 - 01.2017
- Replenishing store shelves with inventory from pallets and cages, conducted after hours to ensure stock availability for customers. Responsibilities include unpacking, stacking, merchandising (facing up), waste management, and adhering to strict carton rates.
Education
Year 12 - undefined
Grafton High School
Grafton12.2004
Skills
- Record keeping
- Inventory management
- Office administration
- Problem solving
- Basic computer skills
- Communication skills
- Attention to detail
- Physical stamina
- Team coordination
- Dependability
- Multitasking
- Customer service
- Organizational skills
- Adaptability
- Work ethic
- Basic data entry
- Reliability
- Punctuality
- Inventory labeling
- Warehouse safety
- Rostering
- Merchandising
- Cash handling
- Payroll management
- Safe maintenance
- Employee training
- Audit compliance
- Team leadership
- Effective communication
- Store support
- Stock replenishment
- Cash office operations
- Payroll and awards knowledge
Certification
- Year 10 certificate
- Higher school certificate
Languages
English
Interests
Reading, Cooking, Hiking, Gardening, Traveling
Timeline
Store Support Manager
Coles
01.2026 - Current
Dry Goods Manager
Coles
05.2025 - 01.2026
Online Manager
Coles
04.2023 - 07.2025
Office in Charge
Coles
02.2017 - 03.2023
Night Fill
Coles
04.2007 - 01.2017
Year 12 - undefined
Grafton High School