Anna Sallés Marco
Kavanagh St, Southbank Melbourne,VIC
Summary
Seeking a casual, part/full time job to start immediately and with full availability. I hold a Working Holiday Visa.
Having worked in Ireland, UK, and Australia, I am completely fluent in English and with an extended hospitality and customer service experience.
As for me, I am easy going and professional, I work hard and also enjoy being part of a team where I can learn and help achieving company goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Member & Supervisor
HiPoke Australia
04.2023 - 07.2023
- Handled food and kitchen industrial equipment to prepare shop prior to opening and throughout breakfast, lunch and dinner.
- Ensured shop ran properly by making daily prep lists for fresh products (raw fish, vegetables, fruit, rice, etc.), buying what needed and organizing store stock.
- Attracted new customers and attended guests needs by engaging conversation while giving a detailed menu explanation, solving doubts or complaints, and cashing out their orders in a professional manner.
- Prepared fresh juices, smoothies and poke rice bowls efficiently and always maintaining an excellent team communication.
- Carried out closing tasks with junior team members supervising everything was cleaned and organized according company strict policies.
Café All-rounder & Kitchen Supervisor
Le Bon Choix - Boulangerie Patisserie
03.2023 - 07.2023
- Prepared daily 80-100 fresh sandwiches while completing food orders and keeping the kitchen space clean.
- Carried out lunch and breakfast orders in a busy fast-paced environment efficiently whilst serving customers and resetting tables.
- Coordinated kitchen activities with waitressing, baristas and front-of-house staff in line with the Patisserie customer service high standards.
- Investigated and resolved customer inquiries and complaints effectively and with calm and kindness.
- Operated point-of-sales system securely providing a complete customer service.
- Arranged pastries, bread, cakes, savouries and macaroons display and other relevant tasks prior to opening and throughout the day.
- Trained new hires in food handling, waitressing and health and safety protocols to boost team performance.
- Carried out complete opening, closing and shift change duties.
Bar & Lounge Waitress, Kitchen Staff
Killary Adventure Company
09.2022 - 11.2022
- Prepared breakfast and lunch for +150 guests and set-up dining-area following strict service standards.
- Prepared fresh coffee, juice and tea for customers.
- Controlled line and crowd with quick, efficient service.
- Monitored supply levels at counter and maintained customer areas to meet guests demands.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Cleaned kitchen, counters, machines, utensils, and seating areas daily according to hygiene and safety policies.
- Remained calm and effective when dealing with difficult customers or during busy shifts.
- Maintained regular and consistent attendance and punctuality.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
Restaurant Waitress
El Desmai
06.2020 - 09.2020
- Served food and beverages promptly with focused attention to customer needs.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Tables set-up and reservations management throughout dining services.
- Effective usage of cash registers and credit card machines to cash out customers.
- Followed health and safety protocols maintaining a clean environment for customers and staff.
- Cultivated a good relationships with regular customers and resolved customer complaints professionally.
Customer Service & Ticket Sales Agent
La Molina Ski Resort
09.2019 - 03.2020
- Directed guests to nearby attractions and distributed information on upcoming special events.
- Promoted company products and services to resort guests, including ski-passes, equipment rentals, lessons and activities.
- Used computerized ticketing systems to process and cash-out orders accurately and securely.
- Researched and solved guest ticket issues in a timely manner, while adhering to policies and procedures.
- Monitored ticket sales and provided daily reports to management.
Hotel Front Desk Receptionist
Destiny Student
06.2019 - 09.2019
- Greeted all guests and assisted them from the check-in until the check-out.
- Handled and managed simultaneously online and phone reservations.
- Answered guest inquiries, provided concierge services and resolved effectively guest complaints.
- Contacted housekeeping staff and maintenance department to efficiently resolve issues with guest rooms.
- Prepared check out receipts, payments collection and deposit returns to departing guests.
Accounting Assistant
Heatrod Elements LTD
06.2018 - 09.2018
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Handled day-to-day accounting processes to drive financial accuracy.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Completed payroll functions to facilitate accurate and prompt staff payments.
Bookseller
La Carbonera, Espai De Libres
01.2018 - 06.2018
- Listened to customer needs and desires to identify and recommend optimal products.
- Restocked shelves and kept store displays attractive and organized to drive sales.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Waitress and Kitchen Assistant
Can Paperines
09.2015 - 06.2017
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Plated and presented multiple meals following chef indications.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Used cash registers and credit card machines to cash out customers.
- Monitored inventory deliveries to minimize product losses and prep for service.
Education
Bachelor of Science - Marine Science
University of Barcelona
Barcelona, SPAIN07.2022
GED -
Sant Miquel Dels Sants
Vic, SPAIN06.2017
Skills
- Teamwork and Collaboration
- Multitasking Abilities
- Flexible and Adaptable
- Attention to Detail
- Problem-Solving
- High-Volume Dining
- Standards Compliance
Certification
- RSA
- Food Safety EH Australia
- IELTS English Certificate C1 (Proficiency)
- International Driving License (B)
- PADI Advanced Certified Diver
Languages
English
Full Professional
Spanish
Native or Bilingual
Portuguese
Professional Working
Catalan
Native or Bilingual
Timeline
Team Member & Supervisor
HiPoke Australia
04.2023 - 07.2023
Café All-rounder & Kitchen Supervisor
Le Bon Choix - Boulangerie Patisserie
03.2023 - 07.2023
Bar & Lounge Waitress, Kitchen Staff
Killary Adventure Company
09.2022 - 11.2022
Restaurant Waitress
El Desmai
06.2020 - 09.2020
Customer Service & Ticket Sales Agent
La Molina Ski Resort
09.2019 - 03.2020
Hotel Front Desk Receptionist
Destiny Student
06.2019 - 09.2019
Accounting Assistant
Heatrod Elements LTD
06.2018 - 09.2018
Bookseller
La Carbonera, Espai De Libres
01.2018 - 06.2018
Waitress and Kitchen Assistant
Can Paperines
09.2015 - 06.2017
Bachelor of Science - Marine Science
University of Barcelona
GED -
Sant Miquel Dels Sants
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